Problem | The file does not exist on the specified path or the file path is incorrect. |
Action | Specify the file path correctly. |
Problem 1 | The content of the file is not correct. (A file other than a license file was specified.) |
Action | Check to make sure that the specified file is a license file. |
Problem 2 | Information is missing from the file. |
Action | Check the content of the file. |
Problem | The specified file is not a switch license file for deleting license file ID logs. |
Action | Try specifying the file path for the switch license for deleting license file ID logs. |
Problem | Information about license files that have already been installed in this printer cannot be displayed. |
Action | Specify another license file. |
Problem | Either it is installed in another application outside of SMS, or the license file information cannot be displayed because the firmware has been updated. |
Action | Wait until the processing stops before displaying the license information. |
Problem | The text string entered as the current password is different from the current password. |
Action | Enter the correct password. |
Problem | The new password has under 8 characters or more than 33 characters. Illegal characters that cannot be used in passwords have been used. |
Action | Enter a new password of between 8 and 32 alphanumeric characters (a to z, A to Z, and 0 to 9). |
Problem | The password cannot be changed because the new password and the confirmation password do not match. |
Action | Enter a new password and the same text string as the confirmation password. |
Problem | An error has occurred for some reason. See <Error Details> for details. |
Action | If the solutions given in <Error Details> are unclear, contact your local authorized Canon dealer or sales representatives. |