Cause | Communication via the IP address of a computer in which you intend to install a driver is not permitted in [Firewall Settings] on the machine. |
Remedy | If you intend to print using TCP/IP, in order to install the printer driver correctly, communication via the IP address of the computer on which you intend to install the driver must be permitted in [Firewall Settings] on the machine. Check whether communication via the IP address of the computer is permitted in [Firewall Settings] on the machine. (See steps 13 to 14 in "TCP/IPv4 Settings," or steps 9 to 10 in "TCP/IPv6 Settings.") |
Cause | Communication via the IP address of a computer in which you intend to install a driver is not permitted in [Firewall Settings] on the machine. |
Remedy | If you are using an SMB/CIFS network, in order to install the printer driver correctly, communication via the IPv4 address of the computer on which you intend to install the driver must be permitted in [Firewall Settings] on the machine. Check whether communication via the IP address of the computer is permitted in [Firewall Settings] on the machine. (See steps 13 to 14 in "TCP/IPv4 Settings.") |
Cause 1 | The machine and cable are not properly connected. | ||
Remedy | Confirm the following, and turn the main power switch of the machine ON. That the machine is connected to the network using the correct cable. (See "Connecting the Machine to a Computer or Network.") | ||
Cause 2 | TCP/IP network is not properly set up. | ||
Remedy | Check the following: Confirm that the IPv4 addresses are properly set up. If the IPv4 addresses were set using DHCP, BOOTP, or RARP, confirm that they are operating. Confirm that the IPv6 addresses are properly set up. After checking the settings of the router, set <Use Stateless Address> to 'On' to confirm whether you can obtain an address. If the IPv6 addresses were set using DHCPv6, confirm that DHCPv6 is operating.
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Cause 3 | The computer that is printing is not properly set up. (Windows) | ||
Remedy | Check the following: Confirm that the proper printer driver is installed. If you are printing from Windows, each computer must have a printer driver installed. (See "Printing from a Computer (Windows).") Confirm that the correct printer is set as the output destination for the computer that is printing. You can confirm the output destination by following the procedure below to display the printer icon: Windows Vista: From the [Start] menu, select [Control Panel] → double-click [Printers]. Windows Server 2008: From the [Start] menu, select [Control Panel] → double-click [Printer]. Windows 7/Server 2008 R2: From the [Start] menu, select [Control Panel] → [Hardware and Sound] → [Devices and Printers]. Windows 8/Server 2012: Place the cursor on the top right (bottom right) of the desktop → select [Settings] → [Control Panel] → [Hardware and Sound]/[Hardware] → [Devices and Printers]. Windows 10: Place the cursor on the bottom left of the desktop and right-click → [Control Panel] → [Devices and printers]. | ||
Cause 4 | The computer that is printing is not properly set up. (Mac OS) | ||
Remedy | Check the following Mac OS settings: Confirm that the proper printer driver is installed. Confirm that the proper printer has been selected as the destination. Confirm that [Use AppleTalk] is active. Confirm that the AppleTalk connection method is EtherTalk or Ethernet. | ||
Cause 5 | The name of the file being printed is too long. | ||
Remedy | Normally LPR sends jobs either under the name of the application software used for printing or under the file name. However, a job name longer than 255 characters cannot be sent to the printer. To correct this problem, rename the file with a shorter name. | ||
Cause 6 | Communication via the IP address of the computer from which data is to be sent to the machine is not permitted in [Firewall Settings] on the machine. | ||
Remedy | Check whether communication via the IP address of the computer is permitted in [Firewall Settings] on the machine. (See steps 13 to 14 in "TCP/IPv4 Settings," or steps 9 to 10 in "TCP/IPv6 Settings.") | ||
Cause 7 | An error message appears on the touch panel display of the machine. | ||
Remedy | After confirming the error message, see "List of Error Messages" and perform the necessary operations according to the error message displayed. |
Cause | WSD printing has not been set. |
Remedy | Check whether communication via the IP address of the computer is permitted in [WSD Settings] on the machine. (See step 7 in "Settings Common to TCP/IPv4 and TCP/IPv6.") |
Cause | IPP printing has not been set. |
Remedy | Check whether communication via the IP address of the computer is permitted in [IPP Print Settings] on the machine. (See step 9 in "Settings Common to TCP/IPv4 and TCP/IPv6.") |
Cause 1 | The machine and cable are not properly connected. | ||
Remedy | Confirm the following, and turn the main power switch of the machine ON. That the machine is connected to the network using the correct cable. (See "Connecting the Machine to a Computer or Network.") | ||
Cause 2 | The NetWare network is not properly set up. | ||
Remedy | Check the following: Confirm that the NetWare file server is running. Confirm that there is sufficient disk space on the NetWare file server. Large files cannot be printed if there is insufficient disk space. Start NWADMIN or PCONSOLE, and then confirm that the print queue is set up properly and is active. Confirm that the network settings of the machine are correctly set. (See "Protocol Settings.") Check the following in particular: A valid frame type is selected from the <Frame Type> drop-down list. [Print Server Name] and [Printer Number] are correctly specified.
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Cause 3 | The computer that is printing is not properly set up. | ||
Remedy | Check the following: Confirm that the proper printer driver is installed. If you are printing from Windows, each computer must have a printer driver installed. (See "Printing from a Computer (Windows).") Confirm that the correct printer is set as the output destination for the computer that is printing. You can confirm the output destination by following the procedure below to display the printer icon: Windows Vista: From the [Start] menu, select [Control Panel] → double-click [Printers]. Windows Server 2008: From the [Start] menu, select [Control Panel] → double-click [Printer]. Windows 7/Server 2008 R2: From the [Start] menu, select [Control Panel] → [Hardware and Sound] → [Devices and Printers]. Windows 8/Server 2012: Place the cursor on the top right (bottom right) of the desktop → select [Settings] → [Control Panel] → [Hardware and Sound]/[Hardware] → [Devices and Printers]. Windows 10: Place the cursor on the bottom left of the desktop and right-click → [Control Panel] → [Devices and printers]. | ||
Cause 4 | If you are using an NDS PServer or Bindery PServer and the print server has a password setting, the machine's password setting is incorrect. | ||
Remedy | Perform the following steps to correct the machine's password setting: Confirm the password in the NetWare print server for printing on the machine. Press [Preferences] (Settings/Registration) → [Network] → [NetWare Settings]. Press [Set] → [Print Server Password]. Enter the password → press [OK]. On the Confirm screen, enter the same password to confirm the password → press [OK]. Press [OK] → [OK]. | ||
Cause 5 | An error message appears on the touch panel display of the machine. | ||
Remedy | After confirming the error message, see "List of Error Messages" and perform the necessary operations according to the error message displayed. |
Cause 1 | The machine and cable are not properly connected. | ||
Remedy | Confirm the following, and turn the main power switch of the machine ON. That the machine is connected to the network using the correct cable. (See "Connecting the Machine to a Computer or Network.") | ||
Cause 2 | TCP/IP network is not properly set up. | ||
Remedy | On the assumption that the TCP/IP is working correctly if you print using SMB/CIFS network, check the following: Confirm that the IPv4 addresses are properly set up. If the IPv4 addresses were set using DHCP, BOOTP, or RARP, confirm that they are operating. If you are using a DHCP server, confirm that the WINS server is working correctly with the DHCP server.
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Cause 3 | SMB/CIFS network is not properly set up. | ||
Remedy | Check the following: Confirm that SMB and WINS are properly set up. | ||
Cause 4 | Communication via the IP address of the computer from which data is to be sent to the machine is not permitted in [Firewall Settings] on the machine. | ||
Remedy | Check whether communication via the IP address of the computer is permitted in [Firewall Settings] on the machine. (See steps 13 to 14 in "TCP/IPv4 Settings.") | ||
Cause 5 | The computer that is printing is not properly set up. | ||
Remedy | Check the following: Confirm that the proper printer driver is installed. If you are printing from Windows, each computer must have a printer driver installed. (See "Printing from a Computer (Windows).") Confirm that the correct printer is set as the output destination for the computer that is printing. You can confirm the output destination by following the procedure below to display the printer icon: Windows Vista: From the [Start] menu, select [Control Panel] → double-click [Printers]. Windows Server 2008: From the [Start] menu, select [Control Panel] → double-click [Printer]. Windows 7/Server 2008 R2: From the [Start] menu, select [Control Panel] → [Hardware and Sound] → [Devices and Printers]. Windows 8/Server 2012: Place the cursor on the top right (bottom right) of the desktop → select [Settings] → [Control Panel] → [Hardware and Sound]/[Hardware] → [Devices and Printers]. Windows 10: Place the cursor on the bottom left of the desktop and right-click → [Control Panel] → [Devices and printers]. | ||
Cause 6 | An error message appears on the touch panel display of the machine. | ||
Remedy | After confirming the error message, see "List of Error Messages" and perform the necessary operations according to the error message displayed. |
Cause 1 | The machine and cable are not properly connected. | ||
Remedy | Confirm the following, and turn the main power switch of the machine ON. That the machine is connected to the network using the correct cable. (See "Connecting the Machine to a Computer or Network.") | ||
Cause 2 | The AppleTalk network is not properly set up. | ||
Remedy | Confirm the AppleTalk settings. In particular, check the following: Press [Preferences] (Settings/Registration) → [Network] → [AppleTalk Settings]. Confirm that the correct settings are specified → press [OK].
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Cause 3 | The computer that is printing is not properly set up. | ||
Remedy | Check the following Mac OS settings: Confirm that the proper printer driver is installed. Confirm that the proper printer has been selected as the destination. Confirm that [Use AppleTalk] is active. Confirm that the AppleTalk connection method is EtherTalk or Ethernet. | ||
Cause 4 | An error message appears on the touch panel display of the machine. | ||
Remedy | After confirming the error message, see "List of Error Messages" and perform the necessary operations according to the error message displayed. |