Clearing Jams
If a paper jam occurs, an alarm beep sound is generated and the <Paper is jammed.> message is displayed on the screen. Press 
to display simple solutions. If it is difficult to understand the procedures on the display, see the following sections to clear jams. If a paper jam occurs in multiple locations at the same time, check all messages that are displayed. Carefully read the precautions in Important Safety Instructions before you start clearing paper jams.
to display simple solutions. If it is difficult to understand the procedures on the display, see the following sections to clear jams. If a paper jam occurs in multiple locations at the same time, check all messages that are displayed. Carefully read the precautions in Important Safety Instructions before you start clearing paper jams.
Paper Jam Locations
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 Multi-purpose tray |
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 Right cover Paper drawer |
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 Output tray |
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When removing the jammed paper, do not turn OFF the machineTurning OFF the machine deletes the data that is being printed.
If paper tearsRemove all the paper fragments to prevent them from becoming jammed.
If paper jams repeatedlyTap the paper stack on a flat surface to even the edges of the paper before loading it into the machine.
Check that the paper is appropriate for the machine. Paper
Check that no jammed paper fragments remain in the machine.
If a paper jam occurs during printing on the back side of the paper that is already printed (manual 2-sided printing), select the [Print on the Other Side] check box in the [Paper Source] tab of the printer driver.
Do not forcibly remove the jammed paper from the machineForcibly removing the paper may damage parts. If you are not able to remove the paper, contact your local authorized Canon dealer or the Canon help line. When a Problem Cannot Be Solved
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Paper Jams in the Multi-Purpose Tray
If there is paper loaded in the tray, remove it first. If the jammed paper cannot be removed easily, do not forcibly pull it out, but follow the procedure for a different paper jam location indicated by the message.
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Gently pull out the paper.
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Close the tray.
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Open the right cover.
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Gently pull out the paper.
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Close the right cover.
When the message is still displayed
Paper may be jammed in other locations. Check other locations, and remove jammed paper if any. If the message is still displayed, check whether the right cover is securely closed.
Paper Jams inside the Right Cover or in the Paper Drawer
If there is paper loaded in the multi-purpose tray, remove it first, and close the tray. If the jammed paper cannot be removed easily, do not try to forcibly remove it but instead proceed to the next step.
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Open the right cover.
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Remove the jammed paper in the delivery unit.
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Lift up the delivery unit.
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Lower the green levers on both sides of the transport guide.
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Gently pull out the paper.
Pull out the paper while holding it as horizontally as possible to prevent unfixed toner from falling.
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Remove the jammed paper inside the duplex unit.
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Open the cover.
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Gently pull out the paper.
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Close the cover.
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Paper Jams in the Fixing Unit
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Turn the delivery unit downward.
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Hold the handles on both sides of the fixing unit, and pull out the fixing unit straight toward you.
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Open the cover.
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Gently pull out the paper.
Pull out the paper while holding it as horizontally as possible to prevent unfixed toner from falling.
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Close the cover.
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Place the fixing unit back into position.
Fully push it in until it cannot go any further.
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Remove the jammed paper in the paper drawer.
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Pull out the paper drawer until it stops.
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Gently pull out the paper.
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Set the paper drawer.
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Close the right cover.
When the Optional Paper Feeder Is Installed
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Open the right cover of the paper feeder.
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Lower the green lever to open the transport guide.
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Gently pull out the paper.
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Pull out the paper drawer until it stops, and gently pull out the paper.
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Set the paper drawer.
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Close the right cover of the paper feeder.
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When the message is still displayed
Paper may be jammed in other locations. Check other locations, and remove jammed paper if any. If the message is still displayed, check whether the right cover is securely closed.
Paper Jams in the Output Tray
If there is paper loaded in the multi-purpose tray, remove it first, and close the tray. If the jammed paper cannot be removed easily, do not try to forcibly remove it but instead proceed to the next step.
1
Open the right cover.
2
Gently pull out the paper.
Determine in which way you can pull out the jammed paper more easily, and try that way first.
Pull out the paper while holding it as horizontally as possible to prevent unfixed toner from falling.
3
Close the right cover.
When the message is still displayed
Paper may be jammed in other locations. Check other locations, and remove jammed paper if any. If the message is still displayed, check whether the right cover is securely closed.