Printing Problems
See Common Problems also.
Printing results are not satisfactory. Paper creases or curls.
You cannot print.
Can you print a Windows test page? If you can print a Windows test page, there is no problem with the machine or the printer driver. Check the print settings of your application.
If the problems persist, check the items that suit your operational environment.
Wireless LAN connection
Check the connection status (signal strength) of the wireless LAN.
If the connection is poor, try the following.
Change the channel of your wireless LAN router. If you have more than one router, set the channels to be at least five channels apart.
If you can change the radio output power of your wireless LAN router, raise the output power.
If your computer is connected to a wireless LAN, are the computer and this machine using the same wireless LAN router SSID? If they are different, reset the wireless LAN connection settings of this machine.
When you reset wireless LAN connection settings
As the wireless LAN router, select the one with the SSID to which the computer is connected.
Have you selected the correct port? If there is no port to use, create a port.
Is communication not limited by the firewall on your computer? If IP addresses are incorrectly entered, you will be not able to access the machine. In that case, you need to use the operation panel to set <IPv4 Address Filter> or <IPv6 Address Filter> to <Off>.
Disable security software and other resident software.
Reinstall the printer driver in accordance with the Printer Driver Installation Guide.
Can you print from other computers on the network? If you also cannot print from other computers, contact your local authorized Canon dealer or the Canon help line.
Wired LAN connectionHave you selected the correct port? If there is no port to use, create a port.
Is communication not limited by the firewall on your computer? If IP addresses are or an MAC address is incorrectly entered, you will be not able to access the machine. In that case, you need to use the operation panel to set <IPv4 Address Filter>, <IPv6 Address Filter>, or <MAC Address Filter> to <Off>.
Disable security software and other resident software.
Reinstall the printer driver in accordance with the Printer Driver Installation Guide.
Can you print from other computers on the network? If you also cannot print from other computers, contact your local authorized Canon dealer or the Canon help line.
USB connectionHave you selected the correct port? If there is no port to use or you are not sure, reinstall the printer driver in accordance with the Printer Driver Installation Guide. When you reinstall the printer driver, the correct port is created automatically.
Is bidirectional communication enabled? Enable bidirectional communication, and restart the computer.
Disable security software and other resident software.
Connect to another USB port on the computer.
Can you print from a USB connection to another computer? If you also cannot print from other computers, contact your local authorized Canon dealer or the Canon help line.
Via print serverCan you print from the print server? If you can print from the print server, check the connection between the print server and your computer.
Disable security software and other resident software.
Reinstall the printer driver in accordance with the Printer Driver Installation Guide.
Can you print from other computers via the print server? If you also cannot print from other computers, contact your local authorized Canon dealer or the Canon help line.
You cannot print with Google Cloud Print.
It takes a long time before printing starts.
Did you print to narrow width paper? After you print to narrow width paper, the machine may cool itself to maintain the print quality. As a result, it may take some time before the next job is printed. Wait until the machine is ready to print. Printing will resume when the temperature inside the machine has fallen.
A blank sheet is output (nothing is printed).
Did you pull the sealing tape out when loading the toner cartridge? If you did not pull it out, remove the toner cartridge, pull the sealing tape out, and reload the toner cartridge.