Common Problems
If you encounter problems when using the machine, check the items in this section before contacting us. If the problems persist, contact your local authorized Canon dealer.
Check the Following
Is the machine turned ON? Is the power cord connected?
If the machine is turned ON but does not respond, turn it OFF, check whether the power cord is connected correctly, and turn it back ON.
Are the phone cord, LAN cable and USB cable connected correctly?
Check whether these cables are connected correctly. Use care not to mistake the phone cord's port for the other cables' ports.
Is sleep mode activated?
If you leave the machine unattended for a specific period of time, it enters sleep mode for power conservation, not allowing you to operate it.
To cancel sleep mode, press
.
To cancel sleep mode, press
.Is any message displayed on the screen?
If a problem occurs, a message is displayed.
Has the Power Switch Been Just Turned ON?
Wait a few moments until the machine starts and warms up.
Are the Settings Properly Configured?
If the machine does not start operating even after 
has been pressed, the settings may not have been configured properly. Check the configured settings.
has been pressed, the settings may not have been configured properly. Check the configured settings.Is the Error Indicator on or Blinking?
Make sure that paper is loaded properly in the drawer or multi-purpose tray.
Check if paper is jammed.
Turn OFF the power switch, wait 10 seconds, and turn it ON again. If the problem is solved, the Error indicator will turn off and the display will return to standby mode. If the Error indicator keeps blinking, unplug the power cord and contact your local authorized Canon dealer.
Paper Is Not Fed, or Multiple Sheets of Paper Are Fed at a Time.
Make sure that the paper is properly loaded.
Make sure that the number of paper you have loaded or paper to be used meets the paper requirements.
Make sure to load the same size and type of paper into the drawer or multi-purpose tray.
Paper Jams Occur Repeatedly.
Make sure that the paper is properly loaded.
Make sure that the number of paper you have loaded or paper to be used meets the paper requirements.
If a problem persists even after checking
Click the link that corresponds to the problem.