Countermeasures for Each Error Code

If an error occurs such as when printing is not successful or when you cannot send or receive a fax or scanned original, the corresponding error code is displayed in a report or in the job log screen as a three-digit number. Check the following to find out causes and solutions for each error code. For how to print an error report and information in the report, see Printing Reports and Lists. For details of the job log screen, see <Status Monitor> Screen.

#001

An original jams in the feeder.

Remove the jammed original.
Paper Jams in the Feeder

#003

A fax could not be sent or received due to its large data size.

When sending a fax: Reduce the resolution, and scan the original.
Basic Operations for Sending Faxes

When receiving a fax: Ask the sender to divide the original into multiple sections or reduce the resolution before sending.

#005

A fax could not be sent because the recipient's machine did not respond within 35 seconds.

When the recipient's machine is turned OFF or the line is busy, a fax may not be sent. Ask the recipient to check the machine status. When sending the fax overseas, insert pauses in the fax number.
Basic Operations for Sending Faxes

#012

A fax could not be sent because the recipient's machine ran out of paper.

Ask the recipient to reload the paper.

#018

A fax could not be sent since the recipient's machine did not respond because the line was busy or for other reasons.

#022

Sending of a fax from a computer is disabled.

To send a fax from a computer, you need to set <Allow Fax Driver TX> to <On>. For more information, contact your Administrator.
Restricting Fax Sending from a Computer

A fax could not be forwarded because the specified destination was deleted from the Address Book.

Register the forwarding destination again. If the documents that failed to be forwarded remain in memory, you can forward it again.
Registering Destinations
Printing/Resending/Deleting Documents that Failed to be Forwarded

#037

A document could not be sent because the memory was full.

If a job queued, wait until the job is completed.

If a received document is stored to memory, print or delete it.
Saving Received Documents into the Machine (Memory Reception)

If sending an original with many pages, divide it into multiple sections.

If sending a fax, reduce the resolution to scan the original.
Basic Operations for Sending Faxes

PC faxing failed because the number of destinations specified for simultaneous transmission exceeded the maximum value.

Clear the [Set the number of destinations that can be specified at once to 2000] check box in the fax driver.
Open the printer folder (Displaying the Printer Folder)

Right-click the fax driver icon for this machine

[Printer properties] or [Properties]

[Device Settings] tab

[Detailed Settings]

The file is too large to print.

Optimize the file to reduce the size or divide the file into sections, and then proceed to printing again.

Try printing from the printer driver. This may work well.

#054

A fax could not be sent because the specified destination fax number exceeded 40 digits.

Specify the destination fax number within 40 digits.

#099

An operation that caused a job to be canceled has been performed.

When you cancel a job, this error code is displayed, but this is not abnormal. Print, send, or receive documents again as necessary.

#401

A scanned original could not be stored to a USB memory device due to insufficient memory space.

Delete unnecessary data to free space in the USB memory device, or connect a different USB memory device.
Insert a USB Memory Device

#406

A scanned document could not be stored to a USB memory device due to an error.

Remove the USB memory device, and connect it again.
Insert a USB Memory Device

Reduce the number of originals to scan.

#408

Read failed because the USB memory device was removed while data was being read from it.

Check that the USB memory device has not been removed and then read the data again.
Insert a USB Memory Device
Printing from a USB Memory Device (Memory Media Print)

The connected USB memory device is using an unsupported format.

Check that the USB memory device is using a format supported by this machine.
Insert a USB Memory Device

#701

Authentication failed because an incorrect Department ID or PIN was entered when the Department ID Management was activated.

Enter the correct Department ID and PIN.

Continuing operating without entering a Department ID was attempted even though unknown-ID jobs (functions that permit operations without a Department ID and PIN) were disabled in the Department ID Management.

Enable unknown-ID jobs in System Manager Mode in Remote UI.
Blocking Jobs When Department ID Is Unknown

#703

Data could not be written because the memory space that was allocated for images was full when sending an e-mail/I-Fax or storing to a shared folder/FTP server.

If another sending document is queued, wait for a while until it is completed, and send again.

Divide the document into multiple sections before sending.

Delete the documents that are stored in memory.

Turn OFF the machine, wait for at least 10 seconds, and turn it back ON.

#751

The FTP server has not been started up or a network connection has been cut.
(Failure to connect to the destination is sometimes caused by a disconnection en route.)

Check the destination.

Check the network status.
Viewing Network Settings

The IP address was not set correctly.

Check <TCP/IP Settings>.
Setting IP Addresses

#752

E-mail sending or I-Fax sending/receiving was impossible because an incorrect SMTP/POP3 server name was set.

Check the SMTP/POP3 server name, and correct the setting.
Configuring Basic E-Mail Settings
Configuring E-Mail/I-Fax Communication Settings

E-mail sending or I-Fax sending/receiving was impossible because an incorrect domain name was set.

Check the domain name, and correct the setting.
Configuring DNS

E-mail sending or I-Fax sending/receiving was impossible because the machine was not connected to a network correctly.

Check whether the machine is properly installed and correctly connected to the network.
Installation/Settings Problems

#753

Scanned data could not be sent as e-mail, not sent/received as I-Fax, or not stored in the shared folder/FTP server because the LAN cable is disconnected.

Check whether the LAN cable is connected correctly.
Connecting to a Wired LAN

#755

Scanned data could not be sent as e-mail or I-Fax nor stored in the shared folder or FTP server because TCP/IP was not working correctly.

Check <TCP/IP Settings>, and set correctly.
<Network>

An IP address is not set.

Set the IP address correctly.
Setting IP Addresses

The machine cannot communicate with devices on a network immediately after the machine starts up because the waiting time for the start of the communication is set.

The machine cannot start communicating immediately after it is turned ON. Wait until the set time for <Wait Time for Conn. at Startup> passes after turning ON the machine, and send again.
Setting a Wait Time for Connecting to a Network

#766

The certificate has expired.

Update the certificate or use a certificate that has not expired.

Check that the <Current Date/Time Settings> are correct.
Setting the Date/Time

#801

When communicating with an SMTP server to send an e-mail/I-Fax, a timeout error occurred from the server.

Check whether SMTP is running on the network correctly.

Check whether the machine is properly installed and correctly connected to the network.
Installation/Settings Problems

When communicating with the SMTP server, an error returned from the server.

Check whether the SMTP server is set correctly.

A destination is not set correctly.

Check whether the destination is set correctly.

When storing a scanned original into the shared folder, an error occurred from the folder.

Check whether the shared folder and the computer that has the shared folder are running correctly.

The incorrect folder name or password was specified when storing to the shared folder.

Check the destination settings.

#802

The SMTP/POP3/FTP server name is not set correctly.

Set the SMTP/POP3/FTP server name correctly.
Configuring Basic E-Mail Settings
Configuring E-Mail/I-Fax Communication Settings
Registering Destinations from Remote UI

#804

No access privileges to access the shared folder/FTP server are granted.

Assign the privilege for writing data to the storage folder to the sender (user name registered in the destination). For details, contact your Network Administrator.

The incorrect folder name was specified when storing to the shared folder/FTP server.

Check the destination settings.

#806

When storing data to a shared folder/FTP server, an incorrect user name or password was specified.

The same user name and password as those registered in a shared folder/FTP server must be registered in the Address Book.
Setting a Shared Folder as a Save Location
Registering Destinations from Remote UI

When sending an e-mail/I-Fax, an incorrect destination was specified.

Enter the correct e-mail address, and send the message again. If the destination that was registered in the Address Book was used, check whether the e-mail address is correct.
Registering Destinations

#808

An error or timeout occurred on the FTP server.

Check the FTP server settings.
Registering Destinations from Remote UI

#810

An error has been returned from the POP3 server when sending an e-mail or sending/receiving I-Fax.

Check whether the POP3 server is set correctly.

Check whether your mail server and network are running correctly. For more information, contact your Network Administrator.

#813

The login name or the password that is used on the POP3 server is not set correctly.

Correctly enter the login name or the password that is used on the POP3 server.

#816

The number of print pages has reached the upper limit specified for the department.

To reset the print page count, click [Clear Count] on the [Department ID Management] page of Remote UI.
Registering/Editing Department ID and PIN

#818

The received data is in a file format that the machine cannot print.

Contact the other party and ask them to resend the data in a different file format.

#819

The received data is not supported (incorrect MIME information).

Contact the other party and ask them to check the settings and then resend the data.

#820

The received data is not supported (incorrect BASE64 or uuencode information).

Contact the other party and ask them to check the settings and then resend the data.

#821

The received data is not supported (a TIFF analysis error occurred).

Contact the other party and ask them to check the settings and then resend the data.

#822

An file in a USB memory device could not be printed because the format of the file is not supported.

Check the supported file formats and save the file again.
Printer Functions

#827

The received data is not supported (includes unsupported MIME information).

Contact the other party and ask them to check the settings and then resend the data.

#829

The received data exceeds the maximum receivable size.

In fax reception, the machine deletes the data for page 1,000 onwards and either prints the first 999 pages or holds them in memory. Get the sender to resend page 1,000 onwards.

In I-Fax reception, the machine cannot receive the e-mail if its size exceeds 24 MB. Ask the sender to reduce the size of the e-mail down to under 24 MB and try resending.

#839

A user name and password that are used for SMTP authentication are not set correctly.

Set the user name and password correctly.
Configuring Basic E-Mail Settings
Configuring E-Mail/I-Fax Communication Settings

#841

When sending an e-mail/I-Fax, an encryption algorithm that is common to the mail server is not present.

Clear the [Use TLS for SMTP]/[Use TLS for POP] check box.
Configuring E-Mail/I-Fax Communication Settings

Add the common encryption algorithm to the mail server settings.

A TLS server certificate verification error has occurred during communication with the SMTP server.

Check that the CA certificate that signed the TLS server certificate on the SMTP server side is registered to the machine by using the Remote UI.

Check that the TLS server certificate on the SMTP server side is valid.

Check that the TLS server certificate is not a self-signed one.

#844

TLS encrypted communication to a POP3 server failed when sending an e-mail with POP before SMTP.

Check the TLS encrypted communication settings in the POP3 server.

Clear the [Use TLS for POP] check box. If the problem persists, clear the [Use POP Authentication Before Sending] check box, and set the communication setting to a setting other than POP before SMTP.
Configuring E-Mail/I-Fax Communication Settings

When verifying an TLS server certificate to communicate to the POP3 server, a verification error occurred.

Check that the CA certificate that signed the TLS server certificate on the POP3 server side is registered to the machine by using the Remote UI.

Check that the TLS server certificate on the POP3 server side is valid.

Check that the TLS server certificate is not a self-signed certificate.

#846

An e-mail or I-Fax could not be sent due to a POP authentication failure.

Check the setting, and try again.
Configuring E-Mail/I-Fax Communication Settings

#852

The machine turns OFF for some reason.

Check whether the power plug is inserted into an outlet firmly.

#853

A document could not be printed because its data size exceeded the machine's upper processing capability.

The machine may not be able to print documents with many pages. Reduce the number of pages per printing, or print when no print job is queued or no document is being printed. If you are still unable to print, check the document data for any defects.

Printing was canceled from the computer.

If you cancel an operation when the print data is being sent to the machine from a computer, this error code is displayed, but this is not abnormal. Print again as necessary.

A secured document that was left unprinted was deleted.

If the secured document is not printed within a specific period of time (30 minutes by default), it is deleted from memory. Send the secured document again, and print it within the period.
Printing via Secure Print

Printing using Secure Print was attempted when Secure Print was restricted.

When <Secure Print> is set to <Off>, you cannot use Secure Print. Set the setting to <On> and print again.
Printing via Secure Print

Print without using Secure Print.
Basic Printing Operations

You tried to print a file that is either corrupted or not supported.

Check the file and try again.
Basic Printing Operations

Password protected PDF files could not be printed.

Enter the correct password for the PDF file.
Printing from a USB Memory Device (Memory Media Print)

#861

A document could not be printed because a printer driver that was not intended for this machine was used.

Print again by using the printer driver for this machine.
Basic Printing Operations

A document could not be printed due to a defect in its data.

Check the document data for any defects.

#863

An error occurred when printing from a computer.

Turn OFF the machine, wait for at least 10 seconds, and turn it back ON. After the restart is complete, try printing again.

#995

A document waiting to be sent or received was canceled.

Send or receive the document again as necessary.