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Copying/Printing Problems

19X7-0A6

Printing/copy results are not satisfactory. Problems with Printing Results

You cannot print.

Can you print a Windows test page? If you can print a Windows test page, there is no problem with the machine or the printer driver. Check the print settings of your application.
Printing a Test Page in Windows

If the problems persist, check the items that suit your operational environment.

Wireless LAN connection

Check the connection status (signal strength) of the wireless LAN.
Viewing Network Settings

If the connection is poor, try the following.

Change the channel of your wireless LAN router. If you have more than one router, set the channels to be at least five channels apart.

If you can change the radio output power of your wireless LAN router, raise the output power.

If your computer is connected to a wireless LAN, are the computer and this machine using the same wireless LAN router SSID? If they are different, reset the wireless LAN connection settings of this machine.
Viewing Network Settings
Checking the SSID to Which Your Computer is Connected
Connecting to a Wireless LAN

When you reset wireless LAN connection settings

As the wireless LAN router, select the one with the SSID to which the computer is connected.

Have you selected the correct port? If there is no port to use, create a port.
Checking the Printer Port

Is communication not limited by the firewall on your computer? If IP addresses are incorrectly entered, you will be not able to access the machine. In that case, you need to use the operation panel to set <IPv4 Address Filter> or <IPv6 Address Filter> to <Off>.
Restricting Communication by Using Firewalls
<IPv4 Address Filter>
<IPv6 Address Filter>

Disable security software and other resident software.

Reinstall the printer driver.
Installing Drivers

Can you print from other computers on the network? If you also cannot print from other computers, contact your local authorized Canon dealer or the Canon help line.

Wired LAN connection

Have you selected the correct port? If there is no port to use, create a port.
Checking the Printer Port
Configuring Printer Ports

Is communication not limited by the firewall on your computer? If IP addresses are or an MAC address is incorrectly entered, you will be not able to access the machine. In that case, you need to use the operation panel to set <IPv4 Address Filter>, <IPv6 Address Filter>, or <MAC Address Filter> to <Off>.
Restricting Communication by Using Firewalls
<IPv4 Address Filter>
<IPv6 Address Filter>
<MAC Address Filter>

Disable security software and other resident software.

Reinstall the printer driver.
Installing Drivers

Can you print from other computers on the network? If you also cannot print from other computers, contact your local authorized Canon dealer or the Canon help line.

USB connection

Have you selected the correct port? If there is no port to use or you are not sure, reinstall the printer driver. When you reinstall the printer driver, the correct port is created automatically.
Checking the Printer Port
Installing Drivers

Is bidirectional communication enabled? Enable bidirectional communication, and restart the computer.
Checking Bidirectional Communication

Disable security software and other resident software.

Connect to another USB port on the computer.

Can you print from a USB connection to another computer? If you also cannot print from other computers, contact your local authorized Canon dealer or the Canon help line.

Via print server

Can you print from the print server? If you can print from the print server, check the connection between the print server and your computer.
Problem with the Print Server

Disable security software and other resident software.

Reinstall the printer driver.
Installing Drivers

Can you print from other computers via the print server? If you also cannot print from other computers, contact your local authorized Canon dealer or the Canon help line.

Are you printing with the lpr command? To continuously print PDF data using the lpr command, print jobs one by one at intervals according to the <Timeout> setting.
<Timeout>

Has an error occurred? Check the job log.
Checking the Copying Status and Log
Checking the Printing Status and Log

Printing seems to be slow.*

Disabling Secure Print is recommended if you are not using it.
Changing the Valid Time Period for Secured Documents

* When the free space in memory is running low, the processing speed of the machine becomes slow, just as a computer does. There is nothing abnormal.

You cannot print with Google Cloud Print. Using Google Cloud Print

It takes a long time before printing starts.

Did you print to narrow width paper? After you print to narrow width paper, the machine may cool itself to maintain the print quality. As a result, it may take some time before the next job is printed. Wait until the machine is ready to print. Printing will resume when the temperature inside the machine has fallen.

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