A Message Appears

Document number: 94YC-015
If a message appears on the control panel, select the message from the list below, and check how to troubleshoot the problem.
For details on other messages for print, copy, scan, and fax problems, see the "User's Guide" for your model at the online manual site.
https://oip.manual.canon/

Could not start the application.

The button was pressed at the same time that the application was disabled.
If the button is displayed, press the button again to run the application.

System tampering has been detected. The system will be initialized.

The application execution system has been tampered with.
Follow the Instructions on the Screen to Initialize the Application Execution System.
Administrator privileges are required in order to initialize the application execution system. Contact the system administrator for the machine.
When the application execution system is initialized, all application settings are initialized.
If the application execution system cannot be initialized, contact your dealer or service representative.

Print Template ended due to an unexpected error.

Custom paper is not registered in the machine.
On the Control Panel, Register the [S1] to [S3] Custom Paper Settings.
For details on custom paper, see the "User's Guide" for your model at the online manual site.
https://oip.manual.canon/

Could not start the application because the necessary information is not registered. Register the information from Remote UI.

Information necessary for running the application is not registered.
Log in to Remote UI in System Manager Mode, and Register the Necessary Information.
The information to register varies depending on the application. Using Applications

Cannot perform the operation because some settings have been changed from Remote UI, etc. Check the settings.

The machine settings prevent the application from running.
Log in to Remote UI in System Manager Mode, and Change the Settings.
The settings vary depending on the application. Using Applications

Application tampering has been detected for xxxx. After disabling the application for which tampering was detected, turn the main power OFF and ON again. To use the application for which tampering was detected, install it again. ("xxxx" represents the application name.)

The installed application has been tampered with.
Reinstall the Application.
If the tampered application was not installed during the initial setting of the machine, the application is disabled.
If the application cannot be reinstalled, contact your dealer or service representative.

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USRMA-2122-052022-11Copyright CANON INC. 2022