Common Problems
If you encounter problems when using the machine, check the items in this section before contacting us. If the problems persist, contact your local authorized Canon dealer or the Canon help line.
Check the Following
Is the machine turned ON? Is the power cord connected?
If the machine is turned ON but does not respond, turn it OFF, check whether the power cord is connected correctly, and turn it back ON. For information on connecting the power cord, see Getting Started. Manuals and Their Contents
Is the machine connected via a USB cable?
Check whether the machine is connected correctly. Problem with the USB Connection
Is sleep mode activated?
If you leave the machine unattended for a specific period of time, it enters sleep mode for power conservation, not allowing you to operate it.
To cancel sleep mode, press any key other than the power switch.
To cancel sleep mode, press any key other than the power switch.
Is any message displayed in the Printer Status Window?
If a problem occurs, a message is displayed. Countermeasures for Each Message
If a problem persists even after checking
Click the link that corresponds to the problem.