Printing Problems

Printing results are not satisfactory. Paper creases or curls. When You Cannot Print Properly

You cannot print.

Can you print a Windows test page? If you can print a Windows test page, there is no problem with the machine or the printer driver. Check the print settings of your application.
Printing a Test Page in Windows

If you cannot print a test page, check the following according to your environment.

USB connection

Have you selected the correct port? If there is no port to use or you are not sure, reinstall the printer driver. When you reinstall the printer driver, the correct port is created automatically.
Checking the Printer Port
Installing Drivers

Is bidirectional communication enabled? Enable bidirectional communication, and restart the computer.
Checking Bidirectional Communication

Disable security software and other resident software.

Connect to another USB port on the computer.

Can you print from a USB connection to another computer? If you also cannot print from other computers, contact your local authorized Canon dealer or the Canon help line.

Via print server

Can you print from the print server? If you can print from the print server, check the connection between the print server and your computer.
Problem with the Print Server

Disable security software and other resident software.

Reinstall the printer driver.
Installing Drivers

Can you print from other computers via the print server? If you also cannot print from other computers, contact your local authorized Canon dealer or the Canon help line.

Has an error occurred? Check the job status.
Checking the Printing Status

Printing seems to be slow.*

Print or delete data in memory.

* When the free space in memory is running low, the processing speed of the machine becomes slow, just as a computer does. There is nothing abnormal.

It takes a long time before printing starts.

Did you print to narrow width paper? After you print to narrow width paper, the machine may cool itself to maintain the print quality. As a result, it may take some time before the next job is printed. Wait until the machine is ready to print. Printing will resume when the temperature inside the machine has fallen.