Other Problems
Cannot press a button, select an item, or an item is not displayed.
Some settings can only be used by the administrator. They cannot be used by general users.
The system administrator limits the functions that general users can use to prevent unauthorized use, and restricts the use of functions.
The functions that can be used with User Authentication are managed by the administrator. These functions can be used by logging in using an ID with access privileges.
Functions cannot be used because the optional equipment or system options that they require are not installed.
The buttons displayed on the screen have been changed. Press 
or 
at the bottom of the screen to switch the display, or press <Options> and search for the desired button. For a Basic Features screen, press <Options> and search for the desired button.
or at the bottom of the screen to switch the display, or press <Options> and search for the desired button. For a Basic Features screen, press <Options> and search for the desired button.The settings are managed with security policy settings. To change the settings, it is necessary to log in to the Remote UI with administrator privileges.
Some settings imported from another device are not reflected.
If a security policy is set, settings that violate the security policy cannot be imported.
Log files are garbled.
When opening CSV files with Microsoft Excel, the content may not be recognized as text strings and may become garbled as a result. If this happens, open the files with a CSV file editor or text editor.
Log events are not recorded even though log collection was started.
Results may not be reflected in a log file if it is retrieved immediately after log collection is started. Since it takes some time to collect logs, retrieve the log file again after waiting a while.
The setting for long-strip originals is not displayed.
You can use long-strip originals by changing the machine settings. For more information, contact your local authorized Canon dealer.
The setting for K-size paper is not displayed.
You can use K-size paper by changing the machine settings. For more information, contact your local authorized Canon dealer.
The Advanced Box is open to public via SMB, but it cannot connect.
Check the SMB Authentication Settings for the SMB Server and Authentication Management for the Advanced Box.
For information regarding SMB Server and Advanced Box authentication settings, see the following table:
 (Settings/Registration) | Authentication | |||
Preferences → Network → TCP/IP Settings → SMB Server Settings | Function Settings → Store/Access Files → Advanced Box Settings → Authentication Management | Log In Using Touch Panel Display | Log In Using Client Computer | |
Use SMB Server | Use SMB Authentication | |||
On | On | On | Required | Required |
On | Off | On | Required | No access |
On | Off | Off | Not required | Not required |
On | On | Off | Not required | Required |
The Advanced Box is open to public via WebDAV, but it cannot connect via WebDAV.
Check the ON/OFF setting for the WebDAV Server, Authentication Management for the Advanced Box, and Authentication Type for the WebDAV Server.
For information regarding WebDAV Server and Advanced Box authentication settings, see the following table:
| (Settings/Registration) | Authentication | |||
Preferences → Network → TCP/IP Settings → Use WebDAV Server | Function Settings→ Store/Access Files → Advanced Box Settings | Log In Using Touch Panel Display | Log In Using Client Computer | |
Authentication Management | WebDAV Server Settings→ Authentication Type | |||
On | On | Basic | Required | Required |
On | On | Off | Required | No access |
On | Off | Basic | Not required | Not required |
On | Off | Off | Not required | Not required |