Copy/Printing Problems
Printing/copy results are not satisfactory. Paper creases or curls.
You cannot print.
Can you print a Windows test page? If you can print a Windows test page, there is no problem with the machine or the printer driver. Check the print settings of your application.
If you cannot print a test page, check the following according to your environment.
USB connection
Have you selected the correct port? If there is no port to use or you are not sure, reinstall the printer driver. When you reinstall the printer driver, the correct port is created automatically. For more information, see the manuals for the relevant drivers on the online manual website.
Is bidirectional communication enabled? Enable bidirectional communication, and restart the computer.
Disable security software and other resident software.
Connect to another USB port on the computer.
Can you print from a USB connection to another computer? If you also cannot print from other computers, contact your local authorized Canon dealer or the Canon help line.
Printing seems to be slow. *
Print or delete data in memory.
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* When the free space in memory is running low, the processing speed of the machine becomes slow, just as a computer does. There is nothing abnormal.
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It takes a long time before printing starts.
Did you print to narrow width paper? After you print to narrow width paper, the machine may cool itself to maintain the print quality. As a result, it may take some time before the next job is printed. Wait until the machine is ready to print. Printing will resume when the temperature inside the machine has fallen.
A blank sheet is output (nothing is printed).
Did you pull the sealing tape out when loading the toner cartridge? If you did not pull it out, remove the toner cartridge, pull the sealing tape out, and reload the toner cartridge.