Common Problems

If you encounter problems when using the machine, check the items in this section before contacting us. If the problems persist, contact your local authorized Canon dealer.

Check the Following

Is the machine turned ON? Is the power cord connected?

If the machine is turned ON but does not respond, turn it OFF, check whether the power cord is connected correctly, and turn it back ON.

Are the LAN cable and USB cable connected correctly?

Check whether these cables are connected correctly.
Parts and Their Functions

Is sleep mode activated?

If you leave the machine unattended for a specific period of time, it enters sleep mode for power conservation, not allowing you to operate it.
To cancel sleep mode, press .

Is any message displayed on the screen?

If a problem occurs, a message is displayed.
When a Problem Cannot Be Solved

Has the Power Switch Been Just Turned ON?

Wait a few moments until the machine starts and warms up.

Are the Settings Properly Configured?

If the machine does not start operating even after  has been pressed, the settings may not have been configured properly. Check the configured settings.

Is the [Error] Indicator on or Blinking?

Make sure that paper is loaded properly in the paper drawer or multi-purpose tray.
Loading Paper
Check if paper is jammed.
Clearing Jams
Turn OFF the power switch, wait 10 seconds, and turn it ON again. If the problem is solved, the [Error] indicator will turn off and the display will return to standby mode. If the [Error] indicator keeps blinking, unplug the power cord and contact your local authorized Canon dealer.
When a Problem Cannot Be Solved

Paper Is Not Fed, or Multiple Sheets of Paper Are Fed at a Time.

Make sure that the paper is properly loaded.
Loading Paper
Make sure that the number of paper you have loaded or paper to be used meets the paper requirements.
Loading Paper
Make sure to load the same size and type of paper into the paper drawer or multi-purpose tray.

Paper Jams Occur Repeatedly.

Make sure that the paper is properly loaded.
Loading Paper
Make sure that the number of paper you have loaded or paper to be used meets the paper requirements.
Loading Paper
If a problem persists even after checking
Click the link that corresponds to the problem.
3R11-078