Is Forwarding Settings set to 'On' using [Validate/Invalidate]?
Forwarding Settings must be set to 'On' to be effective. Press [Validate/Invalidate] for [Forwarding Settings] → set Forwarding Settings to 'On'. (See "Storing Forwarding Settings.")
Is the platen glass of the sender's machine clean?
Make a few copies using your machine. If the copies are not streaked, the problem is in the sending party's machine. Contact the sender and ask them to send the document again after cleaning the machine.
This site uses cookies to provide its contents and functions and improve their qualities etc. You can find out more about our use of the cookies here. If you select "Reject", only cookies necessary to provide the contents and functions of the site are recorded and stored.