Causes and Remedies for Access Management System Error Messages

This section describes the causes and remedies for error messages which are displayed when using AMS.

The output may differ from the specified print settings, or the print job may be canceled because the following settings are in conflict with the print restrictions.
<Control Names>

Cause	A value specified by the user exceeds the value set for the print restrictions.
Remedy	Check the value set for the print restrictions. If the print job was canceled, specify the value again so that it does not exceed the value set for the print restrictions, and perform printing again. To check the values set for the print restrictions, click the [Get Restriction Information] button on the [AMS] page of the printer properties dialog box.

Could not obtain restriction information because the device is not responding.
Make sure that the device is turned on and try to obtain the information again later.
If the same error occurs, contact the administrator for details.

Cause	Could not communicate with the device for an unspecified reason. There may be a problem with the communication environment, such as the network settings or network connection.
Remedy	Try retrieving the restriction information again after confirming that the power of the device is turned ON and the LAN cable, etc., is connected correctly. If you still cannot retrieve the information, contact the AMS administrator.

Could not obtain restriction information.

Cause	There may be a problem with the communication environment, such as the network settings or connection status.
Remedy	After confirming the network settings, try retrieving the restriction information again. If the restriction information cannot be retrieved, contact your AMS administrator.

The version of this add-in does not match the obtained restriction information.

Cause	The restriction information retrieved from the installed add-in is not supported.
Remedy	Check the version of the add-in and the restriction information. To check the version of the add-in, click the [About AMS] button on the [AMS] page of the printer properties dialog box.

The print restrictions have been updated.
Try to print again.

Cause	When print restriction information set in the AMS server has been updated.
Remedy	Check the value set for the print restrictions, and try printing again. To check the value set for the print restrictions, click the [Get Restriction Information] button on the [AMS] page of the printer properties dialog box.

Printing will be canceled because the following settings are in conflict with the print restrictions.
<Control Names>

Cause	In the print settings of the printer, settings that cannot be used in conjunction with the print restrictions set in the restriction information are set.
Remedy	Confirm the print restrictions, and try printing again. To check the value set for the print restrictions, click the [Get Restriction Information] button on the [AMS] page of the printer properties dialog box.

You do not have privileges to print using this device.
Select a different printer.

Cause	You do not have the privileges to print from the selected device.
Remedy	Get the device restriction administrator to assign privileges to print from the selected device to you, or select another device to print from.

Cannot set to [Store] because [Store in Mail Box] is set to [Not Available].
Printing will be canceled.

Cause	[Store] is specified as the output method for printing. [Store in Mail Box] is not allowed in the print restrictions.
Remedy	Cancel the Store mode. Alternatively, contact the device restriction administrator.

The output may differ from the specified print settings because the following settings are in conflict with the print restrictions.
<Control Names>

Cause	A value specified by the user exceeds the value set for the print restrictions. However, this message is displayed if a setting that cannot be used in conjunction with a compatible printer exceeds the print restriction.
Remedy	Check the value set for the print restrictions. To check the value set for the print restrictions, click the [Get Restriction Information] button on the [AMS] page of the printer properties dialog box.

Cannot print with booklet settings because [Page Layout] is set to [1-2 on 1 Not Available].
Change the settings and try again.

Cause	Cannot perform booklet printing because of page layout restrictions.
Remedy	Cancel booklet printing. Alternatively, contact the device restriction administrator.

Cannot print in poster layout because [Page Layout] is set to [1 on 1 Not Available] or [1-2 on 1 Not Available].
Change the settings and try again.

Cause	Cannot perform poster printing because of page layout restrictions.
Remedy	Cancel poster printing. Alternatively, contact the device restriction administrator.

Cannot print in poster layout because [1-Sided/2-Sided Printing] is set to [2-sided Printing Only].
Change the settings and try again.

Cause	Cannot perform poster printing because of the print restrictions.
Remedy	Cancel poster printing. Alternatively, contact the device restriction administrator.

Cannot set to [Store] because [Store in Mail Box] is set to [Not Available].
Change the settings and try again.

Cause	[Store] is specified as the output method for printing. [Store in Mail Box] is not allowed in the print restrictions.
Remedy	Cancel the Store mode. Alternatively, contact the device restriction administrator.

Cannot print with booklet settings because [Page Layout] is set to [1-2 on 1 Not Available].
Printing will be canceled.

Cause	Cannot perform booklet printing because of page layout restrictions.
Remedy	Cancel booklet printing. Alternatively, contact the device restriction administrator.

Cannot print in poster layout because [Page Layout] is set to [1 on 1 Not Available] or [1-2 on 1 Not Available].
Printing will be canceled.

Cause	Cannot perform poster printing because of page layout restrictions.
Remedy	Cancel poster printing. Alternatively, contact the device restriction administrator.

Cannot print in poster layout because [1-Sided/2-Sided Printing] is set to [2-sided Printing Only].
Printing will be canceled.

Cause	Cannot perform poster printing because of the print restrictions.
Remedy	Cancel poster printing. Alternatively, contact the device restriction administrator.

Cannot create a form file or use overlay printing.
Printing will be canceled.

Cause	Overlay printing or form file creation is specified in the print settings. Overlay printing or form file creation cannot be used.
Remedy	Cancel overlay printing or form file creation. Alternatively, contact the device restriction administrator.

Cannot obtain the device IP Address or host name.
Contact the administrator for details.

Cause	Could not retrieve the IP address/host name of the device.
Remedy	If a user with Windows administrator privileges is logged in, specify the IP address/host name of the device in the [Set IP Address/Host Name] dialog box. If the setting cannot be specified, contact your AMS administrator.

Cannot obtain restriction information because network settings are incorrect.
Contact the administrator for details.

Cause	The IP address/host name set in the Access Management System Printer Driver Add-in is incorrect, or there is a problem in the network settings.
Remedy	Check the IP address/host name settings in the [Set IP Address/Host Name] dialog box and the network settings, and retrieve the restriction information again. If you still cannot retrieve the information, contact the AMS administrator.

Cannot create a form file or use overlay printing.
Change the settings.

Cause	Overlay printing or form file creation is specified in the print settings. Overlay printing or form file creation cannot be used.
Remedy	Cancel overlay printing or form file creation, or contact your device restriction administrator.

Cannot obtain restriction information because network settings are incorrect.
Contact the administrator for details.
Printing will be canceled.

Cause	The IP address/host name set in the Access Management System Printer Driver Add-in is incorrect, or there is a problem in the network settings.
Remedy	Check the IP address/host name settings in the [Set IP Address/Host Name] dialog box and the network settings, and try printing again. If you still cannot print, contact the AMS administrator.

Could not obtain restriction information because the device is not responding.
Printing will be canceled.
Make sure that the device is turned on and try to print again later.
If the same error occurs, contact the administrator for details.

Cause	Could not communicate with the device for an unspecified reason. There may be a problem with the communication environment, such as the network settings or network connection.
Remedy	Try printing again after confirming that the power of the device is turned ON and the LAN cable, etc., is connected correctly. If you still cannot print, contact the AMS administrator.

Cannot print with perfect binding settings because [Page Layout] is set to [1 on 1 Not Available] or [1-2 on 1 Not Available].
Change the settings and try again.

Cause	Cannot print with the Perfect Binding mode because of page layout restrictions.
Remedy	Cancel the Perfect Binding mode. Alternatively, contact the device restriction administrator.

Cannot print with perfect binding settings because [Page Layout] is set to [1 on 1 Not Available] or [1-2 on 1 Not Available].
Printing will be canceled.

Cause	Cannot print with the Perfect Binding mode because of page layout restrictions.
Remedy	Cancel the Perfect Binding mode. Alternatively, contact the device restriction administrator.

Could not set the user information.

Cause	User information could not be retrieved, for an unspecified reason.
Remedy	Try retrieving the user information again after waiting a while. If you still cannot set the user information, contact the AMS administrator.

Could not obtain the device IP address or the host name.

Cause	Could not retrieve the IP address/host name of the device.
Remedy	Enter the IP address/host name in the [Device IP Address/Host Name] text box.

Cannot set to [Hold] because [Store in Mail Box] is set to [Not Available].
Printing will be canceled.

Cause	[Hold] is specified as the output method for printing. [Store in Mail Box] is not allowed in the print restrictions.
Remedy	Cancel the Hold mode. Alternatively, contact the device restriction administrator.

Cannot set the output method as selected because [Store in Mail Box] is set to [Not Available].
Printing will be canceled.

Cause	[Store] or [Hold] is specified as the output method for printing. [Store in Mail Box] is not allowed in the print restrictions.
Remedy	Deselect the Store or Hold mode. Alternatively, contact the device restriction administrator.

Cannot set to [Hold] because [Store in Mail Box] is set to [Not Available].
Change the settings and try again.

Cause	[Hold] is specified as the output method for printing. [Store in Mail Box] is not allowed in the print restrictions.
Remedy	Cancel the Hold mode. Alternatively, contact the device restriction administrator.

Cannot set the output method as selected because [Store in Mail Box] is set to [Not Available].
Change the settings and try again.

Cause	[Store] or [Hold] is specified as the output method for printing. [Store in Mail Box] is not allowed in the print restrictions.
Remedy	Deselect the Store or Hold mode. Alternatively, contact the device restriction administrator.

The [Device IP Address/Host Name] has not been entered.
Enter the [Device IP Address/Host Name].

Cause	[OK] was clicked without specifying [Device IP Address/Host Name].
Remedy	Specify [Device IP Address/Host Name] before clicking [OK].

Could not set the user information because the network settings are incorrect.
Contact the administrator for details.

Cause	The IP address/host name set in the Access Management System Printer Driver Add-in is incorrect, or there is a problem in the network settings.
Remedy	Check the IP address/host name settings in the [Set IP Address/Host Name] dialog box and the network settings, and retrieve the user information again. If you still cannot retrieve the information, contact the AMS administrator.

Could not set the user information because the device is not responding.
Make sure that the device is turned on and try to set the information again later.
If the same error occurs, contact the administrator for details.

Cause	Could not communicate with the device for an unspecified reason. There may be a problem with the communication environment, such as the network settings or network connection.
Remedy	Try setting the user information again after confirming that the power of the device is turned ON and the LAN cable, etc., is connected correctly. If you still cannot set the user information, contact the AMS administrator.

Characters that cannot be used have been entered for the Domain Name [Authentication]. Check the entered characters.

Cause	If you are using local device authentication, an authentication server other than [This Device] is selected in [Authentication]. If you are using Active Directory authentication, invalid characters are used in the domain name entered in [Authentication].
Remedy	If you are using local device authentication, select [This Device] in [Authentication]. If you are using Active Directory authentication, confirm and enter the correct domain name.

The set user information and obtained restriction information do not match.
Set the user information again.
For Domain Authentication,
enter the NetBIOS domain name in [Authentication].

Cause	The user information set for the Access Management System Printer Driver Add-in and the user information set in the retrieved restriction information does not match.
Remedy	Check the user information specified in the [Setup User Names and Passwords for Authentication] dialog box. Select [This Device] in [Authentication] for local device authentication. Select the NetBIOS domain name for Active Directory authentication.

The set user information and obtained restriction information do not match.
Set the user information again.

Cause	The user information set for the Access Management System Printer Driver Add-in and the user information set in the retrieved restriction information does not match.
Remedy	Check the user information specified in the [Setup User Names and Passwords for Authentication] dialog box. Select [This Device] in [Authentication] for local device authentication. Select the NetBIOS domain name for Active Directory authentication.

The set user information and obtained restriction information do not match.
Printing will be canceled.

Cause	The user information set for the Access Management System Printer Driver Add-in and the user information set in the retrieved restriction information does not match.
Remedy	Check the user information specified in the [Setup User Names and Passwords for Authentication] dialog box. Select [This Device] in [Authentication] for local device authentication. Select the NetBIOS domain name for Active Directory authentication.

The account is locked out.
Try to authenticate the account later, or contact the administrator for details.

Cause	The user account that is used for authentication in the [Setup User Names and Passwords for Authentication] dialog box is locked out.
Remedy	Try to authenticate again after waiting a while. If you still cannot authenticate, contact the device restriction administrator.

Could not obtain restriction information because the account is locked out.
Try to obtain it later, or contact the administrator for details.

Cause	The user account that is used for authentication to obtain restriction information is locked out.
Remedy	Try to authenticate again after waiting a while. If you still cannot obtain restriction information, contact the device restriction administrator.

Could not obtain restriction information because the account is locked out. Printing will be canceled.
Try to print later, or contact the administrator for details.

Cause	The user account that is used for authentication for printing is locked out.
Remedy	Try to print again after waiting a while. If you still cannot print, contact the device restriction administrator.

[Record Name] is not entered correctly. Enter the [Record Name] again.

Cause	A value is not entered or an invalid value (blank space) is entered in the [Setup Authentication Server] dialog box > [Record Name].
Remedy	Enter the correct record name of the authentication server registered in the DNS.

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