Printing Problems and Remedies

This section describes how to resolve basic printing problems.
Unable to Install a Driver (TCP/IP Network)
Cause
Communication via the IP address of a computer in which you intend to install a driver is not permitted in [Firewall Settings] on the machine.
Remedy
If you intend to print using TCP/IP, in order to install the printer driver correctly, communication via the IP address of the computer on which you intend to install the driver must be permitted in [Firewall Settings] on the machine. Check whether communication via the IP address of the computer is permitted in [Firewall Settings] on the machine. (See steps 13 to 14 in "TCP/IPv4 Settings," or steps 9 to 10 in "TCP/IPv6 Settings.")
Unable to Print from a TCP/IP Network
Cause 1
The machine and cable are not properly connected.
Remedy
Confirm the following, and turn the main power switch of the machine ON.
That the machine is connected to the network using the correct cable. (See "Connecting the Machine to a Computer or Network.")
Cause 2
TCP/IP network is not properly set up.
Remedy
Check the following:
Confirm that the IPv4 addresses are properly set up. If the IPv4 addresses were set using DHCP, BOOTP, or RARP, confirm that they are operating.
Confirm that the IPv6 addresses are properly set up. After checking the settings of the router, set <Use Stateless Address> to 'On' to confirm whether you can obtain an address. If the IPv6 addresses were set using DHCPv6, confirm that DHCPv6 is operating.
NOTE
Your computer may not be able to recognize the machine even though the IP address settings are appropriate. This problem may be resolved by delaying the startup of network communications for the machine. (See "Setting the Waiting Time for Connection at Startup.")
Cause 3
The computer that is printing is not properly set up. (Windows)
Remedy
Check the following:
Confirm that the proper printer driver is installed. If you are printing from Windows, each computer must have a printer driver installed. For details on how to install the drivers and utilities, see the manuals provided with them.
Confirm that the correct printer is set as the output destination for the computer that is printing. You can confirm the output destination by following the procedure below to display the printer icon:
Windows Server 2008: From the [Start] menu, select [Control Panel] → double-click [Printer].
Windows 7/Server 2008 R2/8.1: From the [Start] menu, select [Control Panel] → [Hardware and Sound] → [Devices and Printers].
Windows Server 2012: Place the cursor on the top right (bottom right) of the desktop → select [Settings] → [Control Panel] → [Hardware and Sound]/[Hardware] → [Devices and Printers].
Windows 10: Place the cursor on the bottom left of the desktop and right-click → [Windows System] → [Control Panel] → [Hardware and Sound] → [Devices and printers].
NOTE
Depending on the computer that you use, the operation may differ.
Cause 4
The computer that is printing is not properly set up. (macOS)
Remedy
Check the following macOS settings:
Confirm that the proper printer driver is installed.
Confirm that the proper printer has been selected as the destination.
Confirm that [Use AppleTalk] is active.
Confirm that the AppleTalk connection method is EtherTalk or Ethernet.
Cause 5
The name of the file being printed is too long.
Remedy
Normally LPR sends jobs either under the name of the application software used for printing or under the file name. However, a job name longer than 255 characters cannot be sent to the printer. To correct this problem, rename the file with a shorter name.
Cause 6
Communication via the IP address of the computer from which data is to be sent to the machine is not permitted in [Firewall Settings] on the machine.
Remedy
Check whether communication via the IP address of the computer is permitted in [Firewall Settings] on the machine. (See steps 13 to 14 in "TCP/IPv4 Settings," or steps 9 to 10 in "TCP/IPv6 Settings.")
Cause 7
An error message appears on the touch panel display of the machine.
Remedy
After confirming the error message, see "List of Error Messages" and perform the necessary operations according to the error message displayed.
Unable to perform WSD printing
Cause
WSD printing has not been set.
Remedy
Check whether communication via the IP address of the computer is permitted in [WSD Settings] on the machine. (See step 7 in "Settings Common to TCP/IPv4 and TCP/IPv6.")
Unable to perform IPP printing
Cause
IPP printing has not been set.
Remedy
Check whether communication via the IP address of the computer is permitted in [IPP Print Settings] on the machine. (See step 9 in "Settings Common to TCP/IPv4 and TCP/IPv6.")
Unable to Print from a NetWare Network
Cause 1
The machine and cable are not properly connected.
Remedy
Confirm the following, and turn the main power switch of the machine ON.
That the machine is connected to the network using the correct cable. (See "Connecting the Machine to a Computer or Network.")
Cause 2
The NetWare network is not properly set up.
Remedy
Check the following:
Confirm that the NetWare file server is running.
Confirm that there is sufficient disk space on the NetWare file server. Large files cannot be printed if there is insufficient disk space.
Start NWADMIN or PCONSOLE, and then confirm that the print queue is set up properly and is active.
Confirm that the network settings of the machine are correctly set. (See "Protocol Settings.") Check the following in particular:
A valid frame type is selected from the <Frame Type> drop-down list.
[Print Server Name] and [Printer Number] are correctly specified.
NOTE
Your computer may not be able to recognize the machine even though the IP address settings are appropriate. This problem may be resolved by delaying the startup of network communications for the machine. (See "Setting the Waiting Time for Connection at Startup.")
Cause 3
The computer that is printing is not properly set up.
Remedy
Check the following:
Confirm that the proper printer driver is installed. If you are printing from Windows, each computer must have a printer driver installed. For details on how to install the drivers and utilities, see the manuals provided with them.
Confirm that the correct printer is set as the output destination for the computer that is printing. You can confirm the output destination by following the procedure below to display the printer icon:
Windows Server 2008: From the [Start] menu, select [Control Panel] → double-click [Printer].
Windows 7/Server 2008 R2/8.1: From the [Start] menu, select [Control Panel] → [Hardware and Sound] → [Devices and Printers].
Windows Server 2012: Place the cursor on the top right (bottom right) of the desktop → select [Settings] → [Control Panel] → [Hardware and Sound]/[Hardware] → [Devices and Printers].
Windows 10: Place the cursor on the bottom left of the desktop and right-click → [Windows System] → [Control Panel] → [Hardware and Sound] → [Devices and printers].
NOTE
Depending on the computer that you use, the operation may differ.
Cause 4
If you are using an NDS PServer or Bindery PServer and the print server has a password setting, the machine's password setting is incorrect.
Remedy
Perform the following steps to correct the machine's password setting: Confirm the password in the NetWare print server for printing on the machine.
Press [Preferences] (Settings/Registration) → [Network] → [NetWare Settings].
Press [Set] → [Print Server Password].
Enter the password → press [OK].
On the Confirm screen, enter the same password to confirm the password → press [OK].
Press [OK] → [OK].
Cause 5
An error message appears on the touch panel display of the machine.
Remedy
After confirming the error message, see "List of Error Messages" and perform the necessary operations according to the error message displayed.
Unable to Print from an AppleTalk Network
Cause 1
The machine and cable are not properly connected.
Remedy
Confirm the following, and turn the main power switch of the machine ON.
That the machine is connected to the network using the correct cable. (See "Connecting the Machine to a Computer or Network.")
Cause 2
The AppleTalk network is not properly set up.
Remedy
Confirm the AppleTalk settings. In particular, check the following:
Press [Preferences] (Settings/Registration) → [Network] → [AppleTalk Settings].
Confirm that the correct settings are specified → press [OK].
NOTE
Your computer may not be able to recognize the machine even though the IP address settings are appropriate. This problem may be resolved by delaying the startup of network communications for the machine. (See "Setting the Waiting Time for Connection at Startup.")
Cause 3
The computer that is printing is not properly set up.
Remedy
Check the following macOS settings:
Confirm that the proper printer driver is installed.
Confirm that the proper printer has been selected as the destination.
Confirm that [Use AppleTalk] is active.
Confirm that the AppleTalk connection method is EtherTalk or Ethernet.
Cause 4
An error message appears on the touch panel display of the machine.
Remedy
After confirming the error message, see "List of Error Messages" and perform the necessary operations according to the error message displayed.
Unable to Print via Printing Server by Using an Ipr command
Cause
Continuously printed the PDF by using an Ipr command.
Remedy
If you continuously print PDF by using an Ipr command, submit jobs one by one at an interval according to the [Timeout] setting.(See "Timeout.")
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