Cause | The document could not be sent because there was insufficient memory available. |
Remedy 1 | Lower the resolution or divide the document into two or more parts, and then try sending the document again. |
Remedy 2 | Delete unnecessary files from the Mail Box to make more memory available. (See "Checking the Detailed Information for/Deleting a File in the Memory RX Inbox" and "Operations for Files Stored in a Mail Box.") |
Remedy 3 | If this problem occurs frequently, contact your local authorized Canon dealer. |
Cause | You cannot browse the network. There is a lack of TCP/IP resources because a series of documents have just been sent, or are continuously being sent via FTP or Windows (SMB). |
Remedy | Wait for a while, and then try browsing again. |
Cause | This machine is not set with an IP address. |
Remedy | Set the IP address by using the imagePRESS Server, turn the machine's main power OFF, and then back ON. For details, see the instruction manual for the imagePRESS Server. |
Cause | The specified server settings are incorrect, or the server is not turned ON. Alternatively, the machine's TCP/IP resources may be low. |
Remedy | Wait for a while, and then try browsing again. If there is still no response from the server, try selecting another server. |
Cause | You have exceeded the maximum number of subdirectory levels allowed. |
Remedy | You cannot specify the current subdirectory. Specify another destination. |
Cause 1 | The server was not running when you tried to send. |
Remedy | Make sure that the server is ON, and check the destination. |
Cause 2 | The network connection was lost when you tried to send. (The server may be unable to connect to the network, or it may have lost the connection.) |
Remedy | Check the status of the network. |
Cause 3 | A TCP/IP error occurred when you tried to send an e-mail message or I-fax. |
Remedy | Check that the network cables and connectors are properly connected. |
Cause | The machine's TCP/IP connection is not operating. |
Remedy | Check the IP Address Settings (IP Address, DHCP, RARP, BOOTP) in [TCP/IP Settings]. For details, see the instruction manual for the imagePRESS Server. |
Cause 1 | The IP address that the machine should connect to cannot be determined. |
Remedy 1 | Check the DNS settings. For details, see the instruction manual for the imagePRESS Server. |
Remedy 2 | Check whether the DNS data settings are correct on the DNS server. |
Cause 2 | If <Authentication Information> in Register LDAP Server is set to [Use (Security Auth.)] for the LDAP server, the machine will not be able to determine the host name. |
Remedy | Check the DNS settings for TCP/IP. For details, see the instruction manual for the imagePRESS Server. |
Cause | The machine cannot connect to the specified IP address/port. |
Remedy 1 | Check the IP Gateway Address Settings in [TCP/IP Settings]. For details, see the instruction manual for the imagePRESS Server. |
Remedy 2 | Check the Server Address and Port Number in Register LDAP Server. (See "LDAP Server Settings.") |
Remedy 3 | Check whether the LDAP server is operating normally. |
Remedy 4 | If <Authentication Information> is set to [Use (Security Auth.)] for the LDAP server, check whether UDP (User Datagram Protocol) packages are blocked by the filter. |
Cause 1 | The user name or password is incorrect when setting Authentication Information for the LDAP server to [Use] or [Use (Security Auth.)]. |
Remedy | Check the user name and password in Register LDAP Server. (See "LDAP Server Settings.") |
Cause 2 | The domain name is incorrect when setting Authentication Information for the LDAP server to [Use (Security Auth.)]. |
Remedy | Check the domain name in Register LDAP Server. (See "LDAP Server Settings.") |
Cause | The search could not be completed within the specified time. |
Remedy | Increase the time setting for Search Timeout in Register LDAP Server. (See "LDAP Server Settings.") |
Cause | The number of addresses that meet the search criteria exceeds the specified maximum number of addresses to search. |
Remedy 1 | Narrow down the search criteria, and then search again. |
Remedy 2 | Increase the maximum number of addresses to search. (See "LDAP Server Settings.") |
Cause 1 | "\" is used in the search criteria. |
Remedy | Remove "\" from the search criteria, and then search again. |
Cause 2 | The combination of characters used in the search do not constitute acceptable search criteria. There is an unequal number of "(" and ")". "*" is not placed within "( )". |
Remedy | Make sure that the characters for the search criteria form a legitimate combination, and then search again. |
Cause 3 | Characters other than ASCII Code (0x20-0x7E) are being used, when [LDAP Server Version and Character Code] is set to [ver.2 (JIS)]. |
Remedy | Omit characters that cannot be used, and then search again. |
Cause | Although version 3 is selected as the server LDAP version number in Register LDAP Server, the LDAP server is running on version 2. |
Remedy | Set the Server LDAP version and character code to version 2 in Register LDAP Server. (See "LDAP Server Settings.") |