Countermeasures for Each Message

If an error occurs during scanning or printing, or if a problem occurs with the network connection or settings, a message appears on the machine display or the Remote UI screen. For details about each message and solutions to the problems, refer to the messages below. Also, if a six-digit number is displayed when you are logging in, see If a six-digit number is displayed when you are logging in.
23 MEMORY FULL
27 JOB REJECT
33 WORK FULL
52 IMAGEMODE REJECT
The Active Directory site information is invalid. Contact the system manager.
Could not verify CRL.
D1 Replot Buffer Full
D1 Div. Print. Bffr Full
D1 Polygon Buffer Full
D0-nn error (nn is two alphanumeric characters)
Could not send the new PIN via e-mail. Check the settings.
FF FONT FULL
FM DL SIZE ERROR n (n is a single alphanumeric character)
FM DL SCALE ERROR n (n is a single alphanumeric character)
FM DL FONT MEMORY FULL
FM FILE ACCESS ERROR
FM SC WORK MEM. ERROR n (n is a single alphanumeric character)
FM ALIGNMENT ERROR
FM FONT PARSE ERROR
FM FONT MEMORY FULL
FM WORK MEMORY ERROR
Google Cloud Print: Cannot communicate with the server.
Google Cloud Print: Server auth. error. (Invalid Certificate)
IEEE 802.1X error. Set the correct authentication information.
IEEE 802.1X error. No reply from the destination.
IEEE 802.1X error. Cannot analyze the certificate.
IEEE 802.1X error. The certificate is incorrect.
IEEE 802.1X error. The certificate has expired.
IEEE 802.1X error. Change the authentication password.
IEEE 802.1X error. Check the authentication settings.
Set the IP address.
Cannot set PDF (Format to PDF/A) as default. All other settings have been set.
Check the server name in the SMB server settings.
TLS Error
Cannot delete the default key because it is in use by TLS or other settings. Check the settings.
TCP/IP Error
Out of resources. Wait a moment, then try again.
Check the TCP/IP.
Check the TCP/IP. (Main Line)
Check the TCP/IP. (Sub Line)
Check the wired LAN adapter connected to the USB port.
XPS Print Range Error
XPS Image Data Error
XPS Spool Memory Full
XPS Data Error
XPS Unsupport Image Err
XPS Font Error
XPS Page Data Error
XPS Memory Full
You do not have privileges to access the XXX page.
The account has expired. Contact the system manager.
Access point connection error. Check Wireless LAN Information.
AP Mode: Ended due to an error.
AP Mode: Ended because no other device could be found.
AP Mode: Max no. of devices that can connect has been reached.
AP Mode: Connected to other devices.
Cannot start this application because system resources (memory, threads, sockets, file descriptors, disk space, or screen size) required to start the application may not be available. <Resources>
Cannot download application logs because application logs do not exist.
The contents of the file for the application to install are incorrect or information is missing. Check the file.
The contents of the file for the license to install are incorrect or information is missing. Check the file.
Could not delete application logs because an error occurred.
Could not download application logs because an error occurred.
Could not delete authentication information because an error occurred.
Could not set authentication information because an error occurred.
An error occurred. Contact the system manager.
No response.
Replace the waste toner container.
Cannot recall the settings because the function for the button does not exist.
Cannot recall the settings because the function for the button is disabled. Enable the function, then try again.
Synchronize Custom Settings: Log in again for synchronization.
Synchronize Custom Settings: Some settings are restricted.
Synchronize Custom Settings: An error occurred.
Synchronize Custom Settings: Enabling synchronization...
Synchronize Custom Settings: Server authentication error.
Synchronize Custom Settings: Cannot find the server.
Synchronize Custom Settings: Cannot identify the server.
Check the covers.
An error occurred when auto exporting the audit log.
Failed to generate Device Signature Key. Set the e-mail address in Communication Settings.
The function may be stopped. Buttons could not be imported.
Routing registration failed. Check Static Routing Settings.
Remove the original from the platen glass.
Original scanning area (feeder) is dirty.
Original scanning area (thin glass strip) is dirty.
Return the originals to their correct order, then press the [Start] key.
Return the originals to their correct order, then press the [Start] key. (The data size of the scanned original exceeds the limit. Settings will be automatically corrected and the originals will be scanned again.)
The device is currently being used by another user. Wait a while, and then try to perform the operation again.
The number of search results exceeds the limit. Change search conditions, then try again.
The search condition includes characters that cannot be used with the selected server.
An error occurred when verifying.
This CRL is invalid.
This CRL has expired.
This application does not support the security policy function.
Cannot register because the algorithm of this key is not supported.
Cannot set as the default key because this key is corrupted or invalid.
This certificate has been revoked.
This certificate is invalid.
This certificate has expired.
Cannot print this job.
The specified application cannot be installed on this device.
No response from the server. Check the settings.
Cannot start searching because the server version settings are incorrect. Check the settings.
Check the server.
The appropriate paper size, A4, is not available.
Sub line was disconnected due to a subnet mask conflict.
There are too many subdirectories.
Remove all the output paper.
Cannot install this application because an applet included in the specified application has exceeded the area that can be displayed in the device panel.
The following information is missing in file for the specified application. Check the file. <Missing information>
The specified application does not support this device.
The contents of the specified file are incorrect or information is missing. Check the file.
Cannot find the specified application. It may have been uninstalled by another user.
The contents of the specified file may be incorrect.
The specified license does not match this device. Specify an installable license.
The default key is not set. Check TLS Settings.
The default key is not set. Check the Key and Certificate List settings in Certificate Settings.
The combination of the allowed version and selected algorithm is inappropriate. Enter settings again.
A wired LAN adapter that cannot be used has been connected.
Could not verify the certificate.
Could not perform the job because the scanned originals were all blank pages.
Remove the paper from the booklet tray.
Cannot connect.
Cannot edit/delete the paper because it is being used for other settings in Settings/Registration.
Check Computer Name in Settings/Registration.
A toner cartridge of the wrong color may have been inserted. If this toner cartridge is used, a malfunction may occur. Check the inserted toner cartridge.
Cannot change the settings because the selected key is being used.
Cannot find the selected server. Check the settings.
Cannot connect to the selected server. Check the settings.
The setting item specified from Settings Menu cannot currently be used. Contact the system manager.
The selected button may be unavailable. Contact the system manager.
Could not send.
Session timed out. Wait a moment, then try to access the database again.
Cannot complete searching due to timeout. Check the settings.
Could not execute because the file contains unsupported data.
Direct Connection: Ended due to an error.
Direct Connection: Ended because no other device could be found.
Adjusting gradation... Wait a moment.
Could not access the database. Restart the device.
Digital Sig. Cert. Access Error
Certificate Expiration Date Error
Time Stamp Digital Sig. Error
Cannot log in because multiple users are registered under the same user name. Contact the system manager.
Cannot register any new buttons because the number of registered buttons has reached the limit. Buttons already registered can be overwritten.
Cannot import because the number of buttons for registration has exceeded the upper limit.
Could not register because the number of registered users has reached the limit.
Could not retrieve the device information details. Do you want to register the device as a destination?
Replace the toner cartridge. (XXXX)
Cannot recognize the toner cartridge. Pull out the toner cartridge, then insert it again or information about remaining toner won't be detected properly.
Cleaning the drum... Wait a moment.
Load staples into the saddle stitch unit.
The entered PIN is incorrect.
The authentication server is not running. Contact the system manager.
Cannot find the authentication server. Contact the system manager.
No password is set on the authentication server side. Contact the system manager.
Cannot log in because anonymous access to the authentication server is not allowed. Contact the system manager.
The account information necessary to log in to the authentication server is invalid. Contact the system manager.
A competing IP address was found on the network.
An IP address conflict was detected on the network (Main Line).
An IP address conflict was detected on the network (Sub Line).
Could not perform the operation because a network error occurred.
Check the network connection.
Check the network connection. (Main Line)
Check the network connection. (Sub Line)
The hard disk needs to be replaced. (Call service representative.)
Eco (Staple-Free) is currently unavailable.
The job was canceled because features that cannot be used at the same time as Eco (Staple-Free) are set. Change the settings, then try again. Changing the staple position or paper type may allow Eco (Staple-Free) to be used.
Check the punch waste tray.
Scanning was canceled because the originals were not correctly fed.
Remove the jammed originals from the feeder and any originals left in the feeder tray, then place them back in the feeder tray and press the [Start] key.
Remove the original from the feeder.
The alignment function of the finisher needs to be checked. Contact your service representative. Printing is still possible.
The finisher output trays cannot move up or down.
The front cover of the finisher is open.
Cannot register any more forms.
Performing multiple jobs...
Cannot log in because an authentication error occurred in Department ID Management. Contact the system manager.
PDL Invalid DLG Input
PDL DLG Rendering Error
PDL DLG Unknown Error
PDL DLG Memory Full
PDL DLG Mem. Alloc. Err
PDL GL Orig. Pt Unknown
PDL GL Coord.Result
PDL Invalid GL Input
PDL GL Range Check
PDL GL Memory Full
PDL GL Mem. Alloc. Err
PDL IMG Refer. Data Err
PDL IMG Initial. Err
PDL IMG Process. Error
PDL IMG Invalid Data
PDL IMG Work Memory Full
PDL nn Rendering Error (nn is the module name)
PDL PDF Error
PDL PDF Data Decode Err
PDL PDF Memory Full
PDL RIP Process. Error
PDL XPS Error
PDL XPS Initialize Error
PDL XPS Rendering Error
PDL Image Comp. Error
PDL Rendering Timeout
PDL Data Transfer Error
PDL Reg. Access Error
Cannot recall the button settings because other operations are being performed.
Register to Home will be canceled and you will be returned to the function screen because you do not have permission to register buttons. Log in as an administrator, then try again.
Load staples into the stapler unit.
The password does not meet the policy requirements. Change the password.
Timer settings for this device and the authentication server may not be synchronized. Contact the system manager.
Wireless LAN communication error. Turn main power OFF and ON.
Wireless LAN comm. error. Check Wireless LAN Information.
Cannot send because the memory is full. Wait a moment, then try again.
Could not perform the operation because the memory is full.
Scanning will be canceled because the memory is full. Do you want to print the scanned pages?
Scanning will be canceled because the memory is full. Wait a moment, then try again.
Scanning will be canceled because the memory is full. Do you want to send the scanned pages?
Scanning will be canceled because the memory is full. Do you want to store the scanned pages?
The amount of data stored for registered users has reached the limit. You can perform operations, but no data (job setting logs, personal settings content, etc.) can be stored this time. To be able to store data from the next time you log in, unnecessary data must be deleted from other users. Contact the system manager or refer to the manual for details.
Register to Home will be canceled because you are not logged in. Return to the function screen, log in, then try again.
Check the user name, password, or settings.
Load paper.
Scanning was canceled because the data size of the scanned original exceeds the limit. Scanning may be possible if sharpness is reduced, or Original Type is set to Text.
Some applications require license confirmation.
Information set by the currently logged-in user will not be stored.
Login failed. Anonymous access to the authentication server is not allowed. Contact the system manager.
Login failed. The account information necessary to log in to the authentication server is invalid. Contact the system manager.
Cannot log in. Check the login destination.
Cannot store the password because the number of passwords stored for each user has reached the limit.

If a six-digit number is displayed when you are logging in

If an error occurs when you are logging in, a six-digit number may be displayed below the message. Take the necessary measure depending on the six-digit number displayed.
310001
310002
310003
322000
322006
322012
322014
322018
322023
322024
322029
322037
322xxx
323000
323008
323048
323049/323053
323xxx
324000
324xxx
325000
325010
325050
325067
325xxx
331000
331001
331002
331003
331004
331005
331006
331007
331008
331009
331010
331011
331012
331013
332000
332001
332002
332003
332004
332005
332006
332007
332008
6RS2-0X4