Sending Notification for Printer Monitoring Results

This section describes the method for sending e-mail notification for the result of monitoring the printers managed by this software.
Creating Notification Conditions
Editing/Duplicating/Deleting Notification Conditions
NOTE
This software periodically monitors the status of printers. The monitoring results can be checked on the screen of this software.
When checking the current status:
[Devices] menu > [Device List]
When checking the status total result:
[Reports] menu > [Status Info]

Creating Notification Conditions

1.
Select the [Tasks] menu > [Built-In Tasks].
2.
Select [Monitor Printers] from the list.
3.
Specify the monitoring interval on the [Monitoring Settings] tab, and click [Apply].
4.
Configure the notification settings on the [Notification Conditions] tab.
Click [Create].
In [Name], enter a name indicating the notification condition.
5.
In [E-Mail Settings], configure the notification e-mail settings.
[Subject]
Enter the subject. In addition to an arbitrary string, the following variables starting with "$" can be used.
Device Name: $DEVICENAME
Product Name: $PRODUCTNAME
Manufacturer: $MANUFACTURER
Serial Number: $SERIALNUMBER
IPv4 Address: $IPADDRESS
Location: $LOCATION
For example, when using the device name and IPv4 address as the subject, enter "$DEVICENAME ($IPADDRESS)."
When a variable is used, it is replaced with information of the target printer for notification when e-mail is sent. Multiple variables and arbitrary strings can also be combined.
[Message]
Enter the body of the e-mail.
[To]/[Cc]
Enter the e-mail address to notify. To set multiple addresses, separate them with commas or line breaks.
[Priority]
Select the e-mail priority.
[Language]
Select the e-mail language.
6.
On the [Device Groups] tab, specify the target printers for notification.
If you selected [Select device groups], select the target device groups.
7.
Configure the detailed notification conditions on the [Conditions] tab.
Select the notification conditions (Error Occurred, Error Occurred or Resolved, and Error Ongoing) from the drop-down list, and click [ Add].
Configure the detailed notification conditions.
[Notification Condition]
Displays the set notifications.
To delete a notification condition, click [] on the right edge of the condition.
[Duration]
Set this when [Notification Condition] is set to [Error Ongoing]. If the same error continues to occur after the time set here, a notification is sent only once.
A notification is not sent again if the error continues after the first notification.
Notification target selection drop-down list
After selecting the notification target, click [] next to this.
Next, specify the target statuses for notification.
You can select multiple statuses.
[Severity]
Select the error priority. You can select multiple items.
Displays the information collected from PrtAlertSeverityLevelTC in the standard printer MIB defined in RFC 3805.
[Response (Training Level)]
Select the skill level required for fixing the error.
Displays the information collected from PrtAlertTrainingLevelTC in the standard printer MIB defined in RFC 3805.
[Error Content]
Select the error content. You can select multiple items.
Displays the information collected from PrtAlertCodeTC in the standard printer MIB defined in RFC 3805 by category.
You can select a category to select all the items included in that category. When it is not necessary to set each item, select a category.
[Toner/Ink Remaining]
Specify the remaining toner or ink as a percentage. A notification is sent when the value reaches the entered value or lower.
[Drum Life Remaining]
Specify the remaining toner or ink as a percentage. A notification is sent when the value reaches the entered value or lower.
[Paper Remaining]
Specify the remaining paper as a percentage. A notification is sent when the value reaches the entered value or lower.
The multi-purpose tray is excluded.
[Developer Remaining]
Specify the remaining developer as a percentage. A notification is sent when the value reaches the entered value or lower.
[Waste Toner Accumulated]
Specify the waste toner capacity as a percentage. A notification is sent when the value reaches the entered value or higher.
[Staples Remaining]
Specify the staples remaining as a percentage. A notification is sent when the value reaches the entered value or lower.
[Reset]
Deletes all the settings of the notification destinations.
To delete a single setting of the destination, click [] on the right edge of the destination.
NOTE
When multiple notification conditions are set, e-mail is sent when either of the notification conditions is met.
8.
Click [Create].

Editing/Duplicating/Deleting Notification Conditions

1.
Select the [Tasks] menu > [Built-In Tasks].
2.
Select [Monitor Printers] from the list.
3.
Perform the required operation on the [Notification Conditions] tab.
The created notification conditions are displayed in the list.
Editing a notification condition
Select the notification condition to edit in the list.
Edit the notification condition, and click [Update].
For details on configuring notification conditions, see the following.
Creating Notification Conditions
Duplicating a notification condition
Click [] next to the notification condition to duplicate.
A notification condition called [<Source notification condition name> - Copy] is added to the list.
Edit the notification condition as required.
Deleting a notification condition
Click [] next to the notification condition to delete.