List of Error Messages
This section describes the particularly important error messages that are displayed while operating this software.
Upgrading
Could not upload. Check the contents of the file.
Remedy
The uploaded file is not a file used for upgrading.
Upload a file used for upgrading. For details, see the following.
Common
There are already 1000 registered devices.
Remedy
Up to 1,000 monitored devices can be registered to this software.
If the number of monitored devices exceeds 1,000, install this software to multiple computers.
Ensure that this software monitors 1,000 or fewer devices in each computer.
Filter
The specified item cannot be added because it is already set.
Remedy
Multiple conditions cannot be set for the specified item. Delete the set condition before adding the new condition.
Importing an RDS Plug-in Configuration File
The format of the imported file is incorrect.
Remedy
Prepare an RDS Plug-in configuration file with the correct content. For more information, see the following.
The number of devices for registration has exceeded the maximum number of devices that can be registered.
Remedy
Up to 1,000 monitored devices can be registered to this software.
If the number of monitored devices exceeds 1,000, install this software to multiple computers.
Ensure that this software monitors 1,000 or fewer devices in each computer.
An error occurred during import. One or more devices with no MAC address information exist.
Remedy
A device without MAC address information was included in the settings file of the RDS Plug-in.
Export a settings file that does not include a device without MAC address information from the RDS Plug-in.
For the RDS Plug-in (HTTP)
1. Log in to iW Management Console as the RDS Plug-in administrator.
2. Select [e-Maintenance (HTTP)] > [Device Management (Service Representative Only)] > [Monitored Device Management (Service Representative Only)].
3. In the [Monitored Devices] list, delete any devices with something other than [Registered (Completed)] displayed for [Status].
Ensure that only devices with [Registered (Completed)] displayed remain in the [Monitored Devices] list.
You can use the filter function to filter the devices to delete by their status.
4. Select [e-Maintenance (HTTP)] > [Configuration (Service Representative Only)] > [Export (Service Representative Only)].
5. Click [Export].
Follow the instructions on the screen to save the file.
6. Import the settings file to this software.
For more information, see the following.
For the RDS Plug-in (SMTP)
1. Log in to iW Management Console as the RDS Plug-in administrator.
2. Select [e-Maintenance (SMTP)] > [Device Management (Service Representative Only)] > [Monitored Device Management (Service Representative Only)].
3. In the [Monitored Devices] list, delete any devices with something other than [Registered (Completed)] displayed for [Status].
Ensure that only devices with [Registered (Completed)] displayed remain in the [Monitored Devices] list.
You can use the filter function to filter the devices to delete by their status.
4. Select [e-Maintenance (SMTP)] > [Configuration (Service Representative Only)] > [Export (Service Representative Only)].
5. Click [Export].
Follow the instructions on the screen to save the file.
6. Import the settings file to this software.
For more information, see the following.