Check whether the paper in the machine is usable, and replace it with appropriate paper, as needed.
Usable Paper
Loading Paper
Printouts Have Ghost Images
Troubleshoot by checking the following steps:
Step 1: Checking the Paper and Toner Cartridges
Are You Using Appropriate Paper?
Have the Toner Cartridges Reached the End of Their Lifetime?
Parts inside the toner cartridges may have deteriorated. If this symptom occurs, it is recommended to replace the toner cartridges regardless of the remaining amount of toner or messages displayed. Replacing the Toner Cartridges
Step 2: Checking the Occurrence of Ghost Images
Do Ghost Images Appear with Streaks?
Setting [Reduce Ghosting] to [On] may solve the problem.
[Home] screen on the operation panel  [Menu] [Adjustment/Maintenance] [Adjust Image Quality] [Special Processing] [Reduce Ghosting] [On] |
* When you select [On], the printing speed may decrease.
Step 3: Checking the Maintenance Status of the Machine
Have You Cleaned the Fixing Assembly?
These symptoms may occur when the fixing assembly is dirty. In this case, clean the fixing assembly. Cleaning the Fixing Assembly
Step 4: Checking the Special Processing Setting
Is [Reduce Toner Flaking] Enabled?
If so, setting [Reduce Toner Flaking] to [Off] may improve the problem.
[Home] screen on the operation panel [Menu] [Adjustment/Maintenance] [Adjust Image Quality] [Special Processing] [Reduce Toner Flaking] [Off] |