Toner Smudges and Splatters Appear

Troubleshoot by checking in the following order:

Step 1: Checking the Paper

Are You Using Appropriate Paper?

Check whether the paper in the machine is usable, and replace it with appropriate paper, as needed.
Usable Paper
Loading Paper

Step 2: Checking the Toner Cartridges

Check the Remaining Amount of Toner in the Toner Cartridges.

Check the remaining amount of toner in the toner cartridges, and replace any toner cartridges, as needed.
Checking the Remaining Amount of Consumables
Replacing the Toner Cartridges

* Depending on the usage condition of the machine, the actual remaining amount of toner may be lower than indicated or the parts may be deteriorated. If the condition persists even after replacing the toner cartridge indicated to have a low amount of toner, it is recommended to replace the other toner cartridges as well.

Step 3: Checking the Originals

Are You Copying an Original with a Colored or Stained Background or an Original with Text or Images Showing Through the Back Side?

Adjusting the density of the background may solve the problem.

[Home] screen on the operation panel

[Copy]

[Density]

[Adjust Background Density]

[Adjust (Manual)]

adjust the background density.

* Press [Density by Color] to adjust the density of the background by color.
* Parts other than the background may also be affected depending on the color of the original.

Step 4: Checking the Maintenance Status

Have You Cleaned the Fixing Assembly?

These symptoms may occur when the fixing assembly is dirty. In this case, clean the fixing assembly. Cleaning the Fixing Assembly

Have You Cleaned the Transfer Belt?

These symptoms may occur when the transfer belt is dirty. In this case, clean the transfer belt. Cleaning the Transfer Belt