<B B1/B4> and <B C2/C3/C4/C5/C6> are Displayed as Paper Jam Locations
Check the paper jam location on the screen, and follow the procedure below to remove the original.
The positions of each unit and area, "B1 lever," "B2 guide," etc. in the procedure are as shown in the figure.
*1 Front-left cover of the main unit
*2 Front cover of the main unit
1
Open the front-left cover of the main unit.
2
Open the B1 guide.
3
Use your fingers to pinch the end of the paper jammed in the B1 guide, and gently pull out the paper in the direction of the arrow.
4
Remove any jammed paper from the B4 cover.
| Open the B4 cover. |
 | Remove any jammed paper. |
 | Close the B4 cover.  |
5
Close the B1 guide and B2 guide.
| Close the B2 guide. |
| Close the B1 guide. |
6
Close the front-left cover of the main unit.
7
Open the front cover of the main unit.
8
Pull the fixing transport unit out.
| Tilt the C2 lever to the left to release the lock. |
| Holding the C2 lever, pull the fixing transport unit out.  |
 There is a hot part around the fixing unit. Be careful not to touch the guide when removing the paper.  When the C2 lever lock indicator (  ) lights red, the C2 lever cannot be unlocked. In this case, follow the instructions on the screen of the operation panel to remove the jammed paper. |
9
Check whether paper is jammed in the duplexing guide (C3).
| Open the C3 guide. |
| If paper is jammed, gently pull it out in the direction of the arrow.  |
| Close the C3 guide. |
10
Check whether paper is jammed in the upper pre-realignment guide (C4).
| Open the C4 guide. |
| If paper is jammed, gently pull it out in the direction of the arrow keeping the C4 guide open by hand.  |
 When you release the C4 guide, it closes. |
11
If paper is left on the feeding belt (C5), remove all the paper.
12
Check whether or not paper pieces remain in the inner output guide (C6).
| Open the inner output guide (C6).  |
| If paper is jammed, gently pull it out in the direction of the arrow keeping the inner output guide (C6) open.  |
 The inner output guide (C6) and its surroundings are subject to high-temperatures. When removing jammed paper, take care not to touch anything in this area. | |
| Return the inner output guide (C6) to its original position. |
13
Return the fixing transport unit to its original position.
| Gently push the fixing transport unit back into the machine holding the C2 lever. |
When pushing in the fixing transport unit, the C2 lever you hold may move so that it pops up, but this is not a malfunction. Push it all the way in and proceed to the next step. | |
| Turn the C2 lever to the right to lock.  |
14
Close the front cover of the main unit.
Continue following the instructions on the screen to proceed with the interrupted operation or continue clearing paper jams.