Countermeasures for Each Error Code
0YRY-0JW 1100-0K0 10XJ-0K0 1106-0K0 10YY-0K0 10H3-0JX 108A-0JY 1116-0JY 10H4-0JX 0YAS-0K2
When printing is not completed normally, a number starting with "#" (an error code) is displayed on the details screen for job log or a communication management report (Printing Reports and Lists). Perform the countermeasure required for the error code.
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Some error codes may not be displayed, depending on your machine. |
#001 to #800
#801 to #999
#009
Paper has run out.
Load paper.
The paper drawer is not inserted correctly.
Insert the paper drawer in all the way.
#010
Paper has run out.
Load paper.
#037
Data containing more than 1,000 pages was received.
The machine deletes any pages after the 999th page, and prints the remaining 999 pages. Tell the other party to send the 1,000th and subsequent pages again.
#099
The operation was canceled before it was complete.
Perform the operation again.
#701
The Department ID does not exist, or the PIN was changed.
If you are using User Authentication, assign Department IDs to users. If you are using DepartmentID Authentication, enter the new Department ID and PIN to log in again.
The reception setting in [Printer Jobs with Unknown IDs] is set to [Reject].
Set [Printer Jobs with Unknown IDs] in [Department ID Management] to [Allow].
#749
The operation could not be performed because a service call message is displayed.
Turn the main power OFF, and turn the main power ON again. If the operation still cannot be performed correctly, turn the main power switch OFF, remove the power plug from the outlet, and contact your dealer or service representative.
#752
The server is not running or the network is disconnected.
Check whether the SMTP server is operating normally.
Check the status of the network.
The SMTP server name setting for e-mail is incorrect or the e-mail address or domain name is not set.
Check the SMTP server name, e-mail address, and domain name settings in <Communication Settings>.
#753
A TCP/IP error (Socket or Select error, etc.) occurred when receiving an e-mail.
Check the status of the network cable and connector. If there is still a problem, restart the machine.
#755
The IP address is not set.
Check <TCP/IP Settings> in <Preferences>.
If you selected <Wired LAN + Wireless LAN> or <Wired LAN + Wired LAN> in <Select Interface>, also check <Sub Line Settings> in <Preferences>.
When the machine was turned ON, an IP address was not assigned to the machine by DHCP or Auto IP.
When the machine was turned ON, an IP address was not assigned to the machine by DHCP or Auto IP.
When the machine was turned ON, an IP address was not assigned to the machine by DHCP or Auto IP.
Check <TCP/IP Settings> in <Preferences>.
If you selected <Wired LAN + Wireless LAN> or <Wired LAN + Wired LAN> in <Select Interface>, also check <Sub Line Settings> in <Preferences>.
When the machine was turned ON, an IP address was not assigned to the machine by DHCP or Auto IP.
When the machine was turned ON, an IP address was not assigned to the machine by DHCP or Auto IP.
#772
The network is disconnected.
Check the status of the network.
#801
A timeout error occurred due to a problem on the mail server side when communicating with the SMTP server to receive an e-mail.
Check whether the SMTP server is operating normally.
Check the status of the network.
An error was returned from the SMTP server when connecting with SMTP. The address setting is incorrect. An error occurred due to a problem on the server side when sending to a file server.
Check whether SMTP is operating normally, the status of the network, the destination settings, and the status and settings of the file server.
#802
The SMTP server name specified in <Communication Settings> is incorrect.
Check the SMTP server name set in <Communication Settings>.
The DNS server address specified in <DNS Settings> is incorrect.
Check the DNS server address specified in the DNS settings.
Connection to the DNS server failed.
Check that the DNS server is functioning normally.
#810
A POP server connection error occurred when an e-mail was received.
Check the POP server settings in <Communication Settings>.
Check whether the POP server is operating correctly. Check the status of the network.
An error was returned from the POP server when connecting to the POP server. Alternatively, a timeout error occurred on the server side.
Check the POP server settings in <Communication Settings>.
Check whether the POP server is operating correctly. Check the status of the network.
#813
A POP server authentication error (user account error or password error) occurred when an e-mail was received.
Check the POP server settings in <Communication Settings>.
#816
Printing could not be performed because the maximum number of prints set in Department ID Management was exceeded.
Contact your System Manager.
#818
The received data was in a file format that cannot be printed.
Tell the other party to change the file format and send again.
#819
Data that cannot be handled was received. The MIME information is invalid.
Tell the other party to check the settings and send again.
#820
Data that cannot be handled was received. The BASE64 or uuencode is invalid.
Tell the other party to check the settings and send again.
#821
Data that cannot be handled was received. A TIFF analysis error occurred.
Tell the other party to check the settings and send again.
#822
Data that cannot be handled was received. The image cannot be decoded.
Tell the other party to check the settings and send again.
#825
The Department ID and PIN of a job being executed or a reserved job were deleted, or the PIN was changed.
Execute the job again using the changed Department ID and PIN.
#827
Data that cannot be handled was received. Unsupported MIME information was included.
Tell the other party to check the settings and send again.
#828
HTML data was received.
Tell the other party to change to a format other than HTML and send again.
#829
Data containing more than 1,000 pages was received.
The machine deletes any pages after the 999th page, and prints the remaining 999 pages. Tell the other party to send the 1,000th and subsequent pages again.
#831
An e-mail document could not be received using SMTP because of the Receive Filter setting in Firewall Settings.
Reset the Receive Filter setting in Firewall Settings.
#837
A connection request was received from a host whose connection is restricted by the Receive Filter settings in Firewall Settings.
Check the Receive Filter settings in Firewall Settings. This may also represent a hacking attempt via unauthorized access.
#843
There is a great difference between the time of the KDC (Key Distribution Center) server and the time set in the machine.
Adjust the current date and time in <Date/Time Settings>.
Adjust the current time set in the KDC (Key Distribution Center) server.
#844
Sending could not be performed because a validation error occurred when validating the TLS server certificate when communicating with the POP server because <Confirm TLS Certificate for POP RX> is set to <On>.
Use the Remote UI to check whether the CA certificate used to sign the TLS server certificate on the POP server side is registered in the machine.
Check whether the TLS server certificate on the POP server side is correct.
Check whether the TLS server certificate is a self-signed certificate.
#851
The printer job could not be stored because the memory is full.
Check the amount of available memory, and execute the job again.
#852
The power was turned OFF while the job was being executed.
Check that the power cable and plug are securely connected, and execute the job again.
#853
The memory is full.
Reduce the number of pages or check that the number of jobs waiting to be processed has decreased, and execute the job again.
#856
The executed operation was canceled because the memory area for temporarily saving data became full.
Contact your administrator.
#857
Printing was canceled due to the job being canceled while being received, or due to timeout.
If timeout has occurred, check the status of the network.
#858
The data is invalid.
Check that the print protocol is supported by the machine, as well as the print settings.
#860
Recovery failed after a paper jam, or an incompatible page description language or settings which cannot be combined were included.
Check the paper or job settings.
#861
An error occurred while processing the print data or image data.
Check the settings such as the image size and paper size.
#862
Settings are included which are not supported, cannot be combined, or otherwise exceed the limits of the machine.
Check the job settings.
#863
The job was canceled because initialization operations were performed while the print data was being processed.
Execute the job again.
#865
The required functions for printing are currently restricted.
Check the machine and the job settings.
#866
The job was canceled by the security related settings.
If you are executing a job from the printer driver, use the user information of the appropriate privileges.
If you are executing a job from the control panel, login as a user with the appropriate privileges.
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The security related settings are as follows.<Prohibit Authentication Using Department ID and PIN> is <On> |
#919
A syntax error or a PostScript error that exceeds device restrictions, etc. was detected.
Set <Print PS Errors> (Set) to <On>, submit the job again, confirm the contents of the PostScript error, then execute the job after resolving the error. For more details, see Setting the Machine (PS/PCL/UFR II Printer) via the online manual site.
#923
Could not print on the specified side of the cover, or body.
Change to a paper type that is compatible with two-sided printing, and execute the job again.
#934
An error occurred for a print job, and the job was deleted because the specified time period elapsed.
Resolve the error and execute the job again.
You can also change the time period before deletion or disable automatic deletion from <Auto Delete Suspended Jobs> (Set).
#939
Printing was canceled due to an error that occurred while processing the image data.
Execute the job again.
#995
Reserved communication jobs were cleared.
Perform the operation again, as necessary.