Check whether the paper in the machine is usable, and replace it with appropriate paper, as needed.
Usable Paper
Loading Paper
Toner Smudges and Splatters Appear
Troubleshoot by checking in the following order:
Step 1: Checking the Paper
Are You Using Appropriate Paper?
Step 2: Checking the Toner Cartridge
Check the Remaining Amount of Toner in the Toner Cartridge.
If the remaining amount of toner in the toner cartridge is low, replace the toner cartridge.
Checking the Remaining Amount of Consumables
Replacing the Toner Cartridge
Checking the Remaining Amount of Consumables
Replacing the Toner Cartridge
* Depending on the usage condition of the machine, the actual remaining amount of toner may be lower than indicated or the parts may be deteriorated.
Step 3: Checking the Usage Environment of the Machine
Are You Using the Machine in an Environment with Low Humidity?
Setting [Low Humidity Mode] to [Mode 1] may solve the problem. If that does not work, try selecting [Mode 2] and then [Mode 3] in sequence.
[Home] screen on the operation panel  [Menu]  [Adjustment/Maintenance] [Adjust Image Quality] [Special Processing] [Low Humidity Mode] select the mode. |
* Enabling this setting may reduce the density or create fading in a humid environment.
Step 4: Checking the Maintenance Status
Have You Cleaned the Fixing Assembly?
These symptoms may occur when the fixing assembly is dirty. In this case, clean the fixing assembly. Cleaning the Fixing Assembly