User's Guide (Product Manual)
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Portal Top
Manual top
About the Machine
Supported Functions and Options
Platen Cover-AA
ADF Access Handle-A
System Manager ID and PIN
Measures to Prevent Unauthorized Access
Names of Parts and Their Functions
Front Side
Rear Side
Interior
Control Panel
2-Sided Double Pass Feeder (DADF-AZ)
Drawer
Usable Paper
Precautions When Handling Paper
Specifications
Main Unit
2-Sided Double Pass Feeder (DADF-AZ)
Send Function
Printer Functions
Management Functions
Network Environment
System Environment
Recommended Functions
Digitizing Documents
Cost Savings
Making Operations More Efficient
Setting Up
Configuring the Default Settings (Setup Guide)
Setting Up the Network
Selecting Wired or Wireless LAN
Connecting to a Wired LAN
Connecting to a Wireless LAN
Connecting to a Wireless LAN by Using the Router Button (Push Button Mode)
Connecting to a Wireless LAN by Entering a PIN Code (WPS PIN Code Mode)
Connecting to a Wireless LAN by Searching for a Router (Access Point Setup Method)
Connecting to a Wireless LAN by Setting the Details (Manual Setup Method)
Setting IPv4 Addresses
Setting IPv6 Addresses
Configuring Your Machine for Your Network Environment
Manually Configuring the Ethernet Settings
Configuring DNS
Configuring SMB
Configuring WINS
Registering LDAP Servers
Configuring SNMP
Configuring SNTP
Configuring SLP Communication
Checking the Network Status and Settings
Installing Software and Drivers to the Computer
Basic Operations
Turning ON and OFF the Machine
Turning ON the Machine
Turning OFF the Machine
Restarting the Machine
Reducing Power Consumption (Sleep Mode)
Using the Control Panel
Screens Displayed on the Control Panel
[Home] Screen
[Status Monitor] Screen
How to Operate the Control Panel
Entering Characters
Customizing the [Home] Screen
Rearranging the Buttons and Renaming the Tabs (Remote UI)
Logging In to the Machine
Placing Originals
Loading Paper
Loading Paper in the Drawer
Orientation for Loading Paper with a Logo
Specifying the Paper Size and Type
Setting the Paper Size and Type for the Drawer
Registering Non-standard Size Paper (Custom Paper)
Hiding Unused Paper Sizes
Using the Appropriate Paper Source for Each Function
Registering Destinations (Address Book)
Address Book Function
Registering Destinations to the Address Book (Control Panel)
Registering Groups to the Address Book (Control Panel)
Editing and Deleting Destinations in the Address Book (Control Panel)
Registering Destinations to the Address Book (Remote UI)
Registering Groups to the Address Book (Remote UI)
Specifying Destinations
Specifying Destinations (Address Book)
Specifying Destinations (Direct Input)
Specifying Destinations (LDAP Server)
Specifying Destinations (Address Book on a Mobile Device)
Specifying Destinations (TX Job Log)
Inserting and Removing a USB Memory Device
Registering Frequently Used Settings
Registering and Calling Up Favorite Settings
Changing the Default Settings
Adjusting the Sound Volume
Adjusting the Volume
[Volume Settings] Screen
Printing
Printing Preparations
Preparing to Print from a Computer
Configuring a Printer Port (Windows)
Setting Up a Print Server
Preparations for Using Universal Print
Registering the Machine to Cloud Service
Registering the Machine to the Computer
Preparing to Print from a USB Memory Device
Printing from a Computer
Registering Non-standard Size Paper to the Computer (Custom Size)
Printing a Document Secured with a PIN (Secure Print)
Changing the Time Period That Print Data with a PIN (Secure Data) Is Saved
Enabling Secure Print in a Printer Driver (macOS)
Printing with Universal Print
Printing from a USB Memory Device (Memory Media Print)
Screen for Selecting Files in USB Memory Device
Memory Media Print Settings
Canceling Printing
Viewing the Print Job Status and Log
Scanning
Preparations for Scanning
Preparing to Save Scanned Data to a Computer
Registering the Machine as a WSD Scanner with a Computer (Windows)
Preparing to Save Scanned Data to a USB Memory Device
Preparing to Send Scanned Data by E-mail and I-fax
Configuring Detailed Information of the E-mail Server (Remote UI)
Preparing to Save Scanned Data to a Shared Folder
Preparing to Save Scanned Data to an FTP Server
Configuring FTP PASV Mode
Preparing to Add a Digital Signature to a PDF File
Scanning (Saving to a Computer)
Scanning (Saving to a USB Memory Device)
Scanning (Sending by E-mail)
Scanning (Saving to a Shared Folder or FTP Server)
Using Internet Fax (I-Fax)
Scanning from a Computer (Saving to a Computer)
Starting MF Scan Utility
Scan Settings
Changing the Print Settings of the Received I-Fax
Canceling Scanning
Checking the Send and Save Status and Log of Scanned Data
Copying
Copy Operations
Additional Copying Features
Copying Both Sides of ID Cards onto One Sheet
Copying Multiple Passports onto One Sheet
Canceling Copy Operations
Checking the Copy Status and Log
Linking with Mobile Devices
Preparations for Linking with Mobile Devices
Preparations for Direct Connection
Preparations for Using AirPrint
Connecting a Mobile Device to the Machine
Connecting a Mobile Device via Wireless LAN Router (LAN Connection)
Connecting a Mobile Device Directly to the Machine (Direct Connection)
Using a Dedicated Application to Print and Scan (Canon PRINT Business)
Using AirPrint Application to Print and Scan Data
Printing from an Android Device
Printing from Chromebook or Other Device with Chrome OS
Security
Setting the Department ID and PIN for the Administrator
Authenticating Users and Managing Groups
Authenticating Users and Managing Groups with Department ID (Department ID Management)
Registering a Department ID and PIN
Enabling Department ID Management
Setting the Department ID and PIN on a Computer
Confirming Usage by Department ID
Performing User Authentication with an LDAP Server When Sending or Saving Data
Protecting the Network
Setting the Firewall
Changing the Port Number
Using a Proxy
Using TLS
Using IPSec
Using IEEE 802.1X
Managing and Verifying a Key and Certificate
Generating a Key and Certificate
Generating a Key and Certificate Signing Request (CSR) and Obtaining and Registering a Certificate
Generating a Key and Obtaining and Registering a Certificate from an SCEP Server
If an Error Is Displayed in the Certificate Issuance Request Status
Registering a Key and Certificate or CA Certificate Obtained from an Issuing Authority
Verifying a Received Certificate with OCSP
Preventing Sending Data by Mistake and Leaking Information
Limiting Available Destinations
Confirming the Destination before Sending
Restricting Use of Memory Media
Restricting Use from a Mobile Device
Restricting Printing
Restricting Printing from a Computer to Secure Print
Preventing Unauthorized Use
Restricting Address Book Registration and Editing
Restricting Use of Remote UI
Preventing Connection to Computer via USB Port
Configuring LPD, RAW, or WSD
Disabling HTTP Communication
Applying a Security Policy
Security Policy Items
Managing the Machine
Setting the Date and Time
Managing the Machine from a Computer (Remote UI)
Starting Remote UI
Portal Page of Remote UI
Checking Usage and Logs with Remote UI
Monitoring the Usage
Checking the Number of Printed Pages (Check Counter)
Printing and Viewing Reports and Lists
Changing the Report and List Print Settings
Clearing the Mail Box
Importing and Exporting the Address Book and Settings
Updating the Firmware
Managing Data in the Storage
Initializing the Settings and Data
Settings Menu Items
[Preferences]
[Display Settings]
[Timer/Energy Settings]
[Network]
[Wireless LAN Settings]
[TCP/IP Settings]
[External Interface]
[Accessibility]
[Adjustment/Maintenance]
[Adjust Image Quality]
[Special Processing]
[Maintenance]
[Function Settings]
[Common]
[Paper Feed Settings]
[Print Settings]
[Scan Settings]
[Generate File]
[Copy]
[Printer]
[Printer Settings]
[Send]
[Common Settings]
[Scan and Send Settings]
[Receive]
[I-Fax Settings]
[Store/Access Files]
[Common Settings]
[Set Destination]
[Management Settings]
[User Management]
[Device Management]
[Remote UI Settings/Update Firmware]
[Remote UI Settings]
[Data Management]
[Security Settings]
[Authentication/Password Settings]
Settings that Can Be Imported and Exported
[Preferences]
[Adjustment/Maintenance]
[Function Settings]
[Set Destination]
[Management Settings]
Maintenance
Cleaning the Machine
Cleaning the Surface of the Machine
Cleaning the Platen Glass
Cleaning the Feeder
Cleaning the Interior
Performing Special Cleaning
Cleaning the Dust-Proof Glass
Replacing Consumables
Replacing the Toner Cartridges
Replacing the Waste Toner Container
Replacing the Drum Unit
Checking the Remaining Amount of Consumables
List of Consumables
Adjusting the Print Quality
Calibrating the Gradation
Correcting Uneven Density
Correcting Color Mismatch
Adjusting the Reproducibility of Near Black Color Text
Reducing Toner Used When Color Printing
Correct Unevenness of Filled Part
Improving Blurred Images
Adjusting Glossiness
Troubleshooting
Paper Jams
Paper Jams in the Main Unit
Paper Jams in a Paper Source
Paper Jams in the Feeder
Paper Jams That Occur Repeatedly
Problems with Printing Results
Black Streaks Appear
White Streaks Appear
Images Are Is Uneven or Faint
Images Are Not Printed on the Intended Side of the Paper
The Printed Image is Displaced or Skewed
Bleedthrough Occurs
Images Are Not Printed in the Intended Size
The Orientation Does Not Match on Both Sides of the Paper When Using Two-sided Printing
The Printed Color Tones Are Different from the Color Tones of the Print Data
Paper and Paper Feeding Problems
Printouts Are Curled
Setting Up
The Machine Connected via WSD Port Is Not Displayed During Driver Installation
Cannot Connect to Wireless LAN
Network
Cannot Switch to Wireless LAN
Cannot Find the Print Server to Connect to
Cannot Connect to a Shared Printer
Cannot Find the IP Address of the Machine
AirPrint Does Not Work
Cannot Connect with TLS Encrypted Communication
Printing and Copying
Cannot Print or Copy
Cannot Print (Wireless LAN)
Cannot Print (Wired LAN)
Cannot Print (USB Connection)
Cannot Print (via Print Server)
Printing Is Slow
Scanning
Cannot Save Scanned Data to a Computer
Cannot Save Scanned Data to a Shared Folder
Management Functions and Environment Settings
Cannot Access Remote UI
Changing the Volume of the Confirmation Sound and Warning Tone
Changing the Time Until Sleep Mode
Lost Department ID or PIN for the Administrator
Checking the Items That Can Be Configured on the Machine and Their Settings
A Message Appears
An Error Code Is Displayed
A Message Saying to Contact Your Dealer or Service Representative Is Displayed
Appendix
Manuals of the Machine
Using the User's Guide
Manual Display Settings
Operation Examples When Using a Computer
Environmental Information, Regulations, and Standards
Notice
Trademarks and Copyrights
Third-party Software

Portal Top > Manual top > Troubleshooting > Network > Cannot Connect to a Shared Printer

Cannot Connect to a Shared Printer

Document number: 9737-0H0

Check if a shared printer is displayed on the network computer. Displaying a Shared Printer in the Print Server

If it is not displayed, contact the network or print server administrator.

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User's Guide (Product Manual)

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USRMA-8270-002023-06Copyright CANON INC. 2023

Copyright CANON INC. 2023

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