Cannot Receive a Fax

Troubleshoot by checking the following steps:

Step 1: Checking the Remaining Amount of Toner in the Toner Cartridge

If the remaining amount of toner in the toner cartridge is low, the received data may be saved to the memory of the machine without being printed to prevent printing text that is difficult to read or images that are difficult to see.

Check the remaining amount of toner in the toner cartridge and replace the cartridge that are low on toner.
Checking the Remaining Amount of Consumables
Replacing the Toner Cartridge

To print the received data even when the amount of toner in the toner cartridge is low, enable [Continue Printing When Amount in Cartridge Is Low].

[Settings/Registration]

[RX/Forwarding Settings] or [RX Settings]

[Common Settings]

[Edit] in [Common Settings]

select the [Continue Printing When Amount in Cartridge Is Low] checkbox

[OK]

On the control panel, select [Menu] in the [Home] screen, and then select [Function Settings] to configure the settings. [Continue Print. When Cart. Low]

* When this setting is enabled, the print result may be light or faded. The received data is not saved to the memory, so if the printed content is illegible, you may have to request the sender to send the data again.

Step 2: Checking the RX Mode Setting

Is the RX Mode Set Appropriately?

Check that the RX Mode is set according to your fax purpose, and change the setting, as needed. Changing Fax RX Mode and Setting the Action when Receiving a Fax

Is the RX Mode Set to [Answering Machine]?

If so, check the following, and connect the telephone correctly:

An answering machine is connected to the machine.

The power is turned on with a message recorded properly.

Is the RX Mode Set to [Manual]?

If so, press [Start Receiving] before hanging up the receiver when receiving a fax. Hanging up the receiver beforehand may end the call.
If a telephone is connected to the machine, you can receive the fax by operating the telephone without operating the machine. Receiving Faxes via Telephone (Remote RX)

Step 3: Checking the Fax Reception Environment

Are You Receiving a Fax via an Optical Line?

The machine conforms to analog line standards, and receiving of faxes via optical line cannot be guaranteed. You may be able to perform operations via optical line, so see the following:
Cannot Send or Receive a Fax via Optical Line

Are You Receiving a Fax from a Fax Information Service?

If so, perform the following operations according to the type of telephone line connected to the machine.

When Using a Tone Dialing Line

Configure the type of telephone line manually, and then call your service provider.

[Settings/Registration]

[TX Settings]

[Fax TX Settings]

[Edit]

in [Select Line Type], select [Manual]

in [Line], select [Tone]

[OK]

On the control panel, select [Menu] in the [Home] screen, and then select [Function Settings] to configure the settings. [Select Line Type]

When Using a Pulse Dialing Line

After calling your service provider, press "

" (Tone) on the numeric keys, and then enter the number to receive service.

* If you do not know the type of telephone line, contact your telephone company.

Step 4: Free Up Memory on the Machine

Check the faxes received in the memory of the machine, and print or forward them as needed, and delete any unnecessary faxes. Viewing and Printing Faxes Saved in the Memory