Toner Smudges and Splatters Appear

Troubleshoot by checking in the following order:

Step 1: Checking the Paper

Are You Using Appropriate Paper?

Check whether the paper in the machine is usable, and replace it with appropriate paper, as needed.
Usable Paper
Loading Paper

Step 2: Checking the Toner Cartridge

Check the Remaining Amount of Toner in the Toner Cartridge.

Check the remaining amount of toner in the toner cartridge and replace the cartridge that is low on toner.
Checking the Remaining Amount of Consumables
Replacing the Toner Cartridge

* Depending on the usage condition of the machine, the actual remaining amount of toner may be lower than indicated or the parts may be deteriorated. If the problem persists, replace the toner cartridge.

Step 3: Checking the Usage Environment of the Machine

Are You Using the Machine in an Environment with Low Humidity?

Setting [Low Humidity Mode] to [Mode 1] may solve the problem. If that does not work, select [Mode 2].

[Home] screen on the control panel

[Menu]

[Adjustment/Maintenance]

[Adjust Image Quality]

[Special Processing]

[Low Humidity Mode] > [Mode 1] or [Mode 2]

* Enabling this setting may reduce the density or create fading in a humid environment.

Step 4: Checking the Maintenance Status

Have You Cleaned the Fixing Assembly?

These symptoms may occur when the fixing assembly is dirty. In this case, clean the fixing assembly. Cleaning the Fixing Assembly