Cautions for Operation
This section describes cautions the use of this software.
System Requirements
Computer where this software runs
This software may not operate correctly in the following cases.
When this software is installed to a Windows server operating system running as a domain controller for Active Directory
When this software is installed to a computer connected to multiple networks, such as when multiple network cards are installed
When the FIPS-compliant mode is enabled in the computer where this software runs
When the IP address of the computer where this software runs has been changed
Assign a fixed IP address to the computer where this software is installed. When changing the IP address, see the following.
When the function for entering the sleep mode is enabled in the computer where this software runs
In Windows client operating systems, the function for entering the sleep mode is enabled by default. For information on disabling the function for entering the sleep mode, see the following.
Instruction manuals for Windows
When logging in from multiple client computers and Web browsers at the same time
Operating System of the Computer where This Software Runs
Apply the latest update programs to the operating system of the computer where this software runs using Windows Update to ensure the computer is up to date.
This software may not operate correctly in the following cases.
When the operating system of the computer where this software runs has been overwritten with a new operating system
Virtual Environments
Pre-Installation Check
Check the following before installing this software to a virtual machine.
Configure the network settings of the virtual machine as indicated below to ensure that this software on the virtual machine can perform bidirectional communication with the devices on the intranet.
Associating the network adapter of the virtual machine with a physical network adapter
Assigning an intranet IP address to the network adapter of the virtual machine
Installing This Software and the Software Environment
The procedure for installing this software to a virtual machine is the same as installing to a physical environment.
Backing Up Windows
When backing up the Windows system folder, follow the procedure below.
1.
Stop the service of this software on the computer where this software runs.
Open [Windows Administrative Tools] > [Services] from the Start menu.
Stop the following services.
Canon Data Collection Agent
Squid *1
*1 | When [Monitoring Mode] is set to [CCA Mode] in this software. |
2.
Back up the Windows system folder.
3.
Start the service of this software.
CSV Files Exported from This Software
If values that start with the following characters are included in the target data to output to a CSV file from this software, the values are output with a leading tab character (the values are sanitized).
+, -, =, @
When importing a CSV file that includes values in this state to another system, it is necessary to manually delete the tab characters before importing.
Regarding Device IP Addresses
Assign fixed IP addresses to the devices to monitor using the Cloud Connection Agent function.
If the IP address of a device changes, monitoring will stop for that device until the new IP address is registered in this software. Monitoring will resume when communication restarts with the new IP address.
Environments Where Device IP Addresses Cannot Be Fixed
If the device IP addresses cannot be fixed in your environment, configure tasks as indicated below to shorten the time that monitoring will stop when the IP address of a device changes.
When a host name is set for all devices
[Retrieve Device Information] tasks
Configure these tasks to be executed once a day at a time when IP addresses are likely to change. If IP addresses change at a specific time of the day, configure the tasks to execute immediately after that time.
[Device Registration] tasks
Configure these tasks to start after the above Retrieve Device Information tasks are complete.
NOTE |
The period that monitoring will stop depends on when the IP address changes, the execution date/time of the above tasks, and the interval that the DNS cache is cleared. If the DNS cache is cleared once a day, then monitoring will stop for a maximum of approximately two days. |
When devices are operated with an IP address only
[Discover Devices] tasks
Configure these tasks to be executed once a day at a time when IP addresses are likely to change. If IP addresses change at a specific time of the day, configure the tasks to execute immediately after that time.
NOTE |
Execute these tasks after including the new IP addresses in the range of IP addresses to discover. |
Updating Firmware and Applications
Note the following when using Remote Distribution & Management Service to distribute firmware and applications to devices monitored using the Cloud Connection Agent function.
Firmware and applications may not be able to be distributed normally, depending on the communication speed of the network connection.