When the Network Environment/Firewall Settings Have Been Changed
This software is registered as an application for which communication via Windows firewall is allowed during installation. (It is not registered if the firewall service is stopped.)
If the network environment of this software is changed from a domain to a workgroup environment or from a workgroup to a domain environment, or if the firewall service is started, it is necessary to manually register this software as an application for which communication via Windows firewall is allowed.
1
Display [Allow an app through Windows Firewall] from [Settings] in Windows.
The [Allowed apps] window is displayed.
2
Click [Change settings].
3
Click [Allow another app].
The [Add an app] dialog box is displayed.
4
Click [Browse], and select the file installed in the computer.
Agent running on a different computer from the Manager
%ProgramFiles%\Canon\EMC\Agent\mcagent.exe
5
Click [Network types].
The [Choose Network Types] dialog box is displayed.
6
Select [Private] and [Public], and click [OK].
7
Click [Add].
The [Allowed apps] window is displayed again.
8
Repeat the operations in steps 4 to 7 as required.
9
Click [OK].
When the IP Address/FQDN of the Computer Has Been Changed
If the IP address or FQDN (fully qualified domain name) that was specified in [Site Address] when installing the Manager of this software has been changed, perform the following operation.
IMPORTANT
When the Manager and Agent are operating on different computers, do not change the IP address of the computer where the Manager is running and the IP address of the computer where the Agent is running at the same time. Doing so will prevent the Manager and Agent from communicating, and this software will not operate correctly. When it is necessary to change both at the same time, change one first, confirm that the Manager and Agent are communicating, and then change the other.
1
On the [System] menu > [Agents] page, confirm that the Manager is correctly communicating with all the Agents.
2
Stop the service of this software on the computer where the Manager is running.
Open [Windows Administrative Tools] > [Services] from the Start menu.
Stop the services in the following order.
Canon Management Console Agent (only when the Manager and Agent are running on the same computer)
Canon Management Console Manager
IMPORTANT
Do not stop the Agent service running in computers other than the computer where the Manager is running.
3
Change the site address in the configuration file of this software.
When the Manager and Agent are operating on different computers, do not change the HTTPS port number of the computer where the Manager is running and the HTTPS port number of the computer where the Agent is running at the same time. Doing so will prevent the Manager and Agent from communicating, and this software will not operate correctly. When it is necessary to change both at the same time, change one first, confirm that the Manager and Agent are communicating, and then change the other.
1
On the [System] menu > [Agents] page, confirm that the Manager is correctly communicating with all the Agents.
2
Stop the services of this software on the computers where the Manager or Agent is running.
Open [Windows Administrative Tools] > [Services] from the Start menu.
Stop the services of this software.
Changing the port numbers used by the Agent:
Canon Management Console Agent (for a computer with the Agent running)
Changing the port numbers used by the Manager:
Canon Management Console Manager (for a computer with the Manager running)
3
Open a file indicating the port numbers to change in a text editor.
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