When the Version of Cloud Connector Is Incorrect
An error is displayed if an old version of Cloud Connector is installed to your multifunction printer.
Remedy 1: Register the license access number again
The error may be resolved by registering the license access number used at the time of purchase again.
For more information, see the following.
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If the error is displayed because a revision of Cloud Connector has been released, registering the license access number again will download the latest version and resolve the error. |
Remedy 2: Check the version and contact your dealer or service representative
If the error was not resolved with Remedy 1, follow the procedure below to check the version and contact your dealer or service representative.
1
Log in to the Remote UI.
For details on starting the Remote UI, see the user's guide for your model on the online manual site.
2
On the Portal page of Remote UI, click [Service Management Service].
3
On the [MEAP Application Management] screen, check the version displayed for [CloudConnectClient].
The error will be resolved by registering the license access number that you purchase.
For more information, see the following.