Sending the Support Log
This function is used as required when a problem has occurred.
Step 1: Registering the Destination E-mail Address
1
Start the Remote UI and log in with System Manager Mode.
For details on starting the Remote UI, see the user's guide for your model on the online manual site.
2
On the Portal screen of the Remote UI, click [Cloud Connector Configuration].
3
Click [Support logging] in [Diagnostics].
4
Enter the destination e-mail address, and click [Send request].
The icon (

) is displayed. (Click [Cancel request] to disable the request.)
When the destination accepts the request, the icon changes to

and the log can be sent. (You can click [Remove log recipient] to cancel the registered destination.)
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If the destination does not accept the request within two hours, the request will be disabled. To send the request again, click [Cancel request] and perform step 4 again. If the destination cancels after accepting the request for some reason, the e-mail address will be blank. |
Step 2: Sending the Support Log
Sending the Log from the Error Screen
Press the [Send diagnostic data] button displayed on the error screen.
Operating the [?] Button on the Top Right of the Screen
1
Press [?] on the top right of the screen.
2
Press [Send diagnostic data].
The support log is sent.
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[Send diagnostic data] is not displayed if all the following conditions are met. The destination is not registered or not allowed The trace log is disabled |