Sending the Support Log

This function is used as required when a problem has occurred.

Step 1: Registering the Destination E-mail Address

1
Start the Remote UI and log in with System Manager Mode.
For details on starting the Remote UI, see the user's guide for your model on the online manual site.
https://oip.manual.canon/
2
On the Portal screen of the Remote UI, click [Cloud Connector Configuration].
3
Click [Support logging] in [Diagnostics].
4
Enter the destination e-mail address, and click [Send request].
The icon () is displayed. (Click [Cancel request] to disable the request.)
When the destination accepts the request, the icon changes to and the log can be sent. (You can click [Remove log recipient] to cancel the registered destination.)
If the destination does not accept the request within two hours, the request will be disabled. To send the request again, click [Cancel request] and perform step 4 again.
If the destination cancels after accepting the request for some reason, the e-mail address will be blank.

Step 2: Sending the Support Log

Sending the Log from the Error Screen

Press the [Send diagnostic data] button displayed on the error screen.

Operating the [?] Button on the Top Right of the Screen

1
Press [?] on the top right of the screen.
2
Press [Send diagnostic data].
The support log is sent.
[Send diagnostic data] is not displayed if all the following conditions are met.
The destination is not registered or not allowed
The trace log is disabled