Scanning Cannot Be Performed As Expected (Easy Scan and Send/Easy Scan)
Troubleshoot by checking the items below.
Required Pages Are Not Scanned.
When You Want to Scan Blank Pages
If you also want to scan the back side of a 1-sided original or the blank pages of a 2-sided original, select [2-Sided Scan (Book Type)] or [2-Sided Scan (Calendar Type)] in the 2-sided scan settings for [Easy Scan and Send]/[Easy Scan].
Sending with Easy Scan and Send/Easy ScanWhen the Back Side of a 2-Sided Original Is Not Scanned
Select [2-Sided Scan (Book Type)] or [2-Sided Scan (Calendar Type)] in the 2-sided scan settings for [Easy Scan and Send]/[Easy Scan].
Sending with Easy Scan and Send/Easy ScanUnnecessary Pages Are Scanned.
When Blank Pages Are Scanned
Clean the document feed scanning area.
Cleaning the FeederIf that does not work, perform the following operation:
For 2-sided originals, configure the Skip Blank Originals setting and use [Scan and Send] to perform scanning.
When You Only Want to Scan One Side of a 2-Sided Original
Select [1-Sided Scan] in the 2-sided scan settings for [Easy Scan and Send]/[Easy Scan].
Sending with Easy Scan and Send/Easy ScanSize Is Not As Expected.
Check the scan size of the scanned data, and take action according to the status.
When you place a custom size original, you can select [Free Size] in the scan size setting for [Easy Scan and Send]/[Easy Scan] to scan at the same size as the original.
Sending with Easy Scan and Send/Easy ScanWhen you specify a particular original size or Long Sheet, set the original size and use [Scan and Send] to perform scanning.
Results Are Not in Color or Black & White As Expected.
Check the color of the scanned data, and take action according to the status.
Sending with Easy Scan and Send/Easy ScanWhen you select [Color] in the color settings for [Easy Scan and Send]/[Easy Scan], the machine scans in color, regardless of the color of the original.
When you specify [Black & White] in the color settings for [Easy Scan and Send]/[Easy Scan], the machine scans in black and white, regardless of the color of the original.
I Want to Configure More Detailed Settings for Scanning and Sending.
Easy Scan and Send/Easy Scan is a function that enables you to scan more quickly and easily. If you want to configure more detailed settings such as specifying the file format or sending to a destination not registered in the Address Book, use [Scan and Send] to perform scanning. For details on the [Scan and Send] operations and settings, see the following: