Updating the Firmware (Touch Panel Model)

When functions are added or the software version is upgraded, the firmware of the machine is updated.
Check the version of the firmware, and update the firmware via the Internet or a computer according to the usage environment of the machine.
: Can be updated    : Cannot be updated
Usage environment of the machine
Connection via Internet
Connection via computer
Wired LAN connection
Wireless LAN connection
USB connection
Use IPv6
* You cannot update the firmware in an IPv6 Environment. Connect the machine to a computer via USB, and update from the computer.
Checking the Firmware Version
Updating the Firmware via the Internet
Updating the Firmware via a Computer

Checking the Firmware Version

Check the current version of the firmware before updating it, and then check the version after updating to see if the update was performed correctly.
This section describes how to check the firmware version using the control panel.
You can also use Remote UI from a computer to check the firmware version. Managing the Machine from a Computer (Remote UI)
Administrator privileges are required.
1
On the control panel, press [Menu] in the [Home] screen. [Home] Screen
2
Press [Management Settings] [Remote UI Settings/Update Firmware] [Update Firmware].
The [Update Firmware] screen is displayed.
If the login screen appears, enter the System Manager ID and PIN, and then press [Log In]. Logging In to the Machine
3
Select [Version Information].
Displays the current version of the firmware.

Updating the Firmware via the Internet

Use the control panel to update the firmware via the Internet. You cannot update it using Remote UI from a computer.
Administrator privileges are required. When the firmware has been updated, the machine restarts automatically.
Required Preparations
Connect the machine to the Internet. Setting Up the Network
1
On the control panel, press [Update Firmware] in the [Home] screen. [Home] Screen
The machine accesses the Canon server to see if new firmware is available.
When [This is the latest firmware version.] appears, no update is available.
If the login screen appears, enter the System Manager ID and PIN, and then press [Log In]. System Manager ID and PIN
2
Press [Yes].
3
In the licensing screen, press [Accept].
The firmware update confirmation screen is displayed.
4
Press [OK].
Downloading of the firmware starts.
When the download is complete, the machine restarts automatically, and the firmware is updated.
Do not turn OFF the machine until the restart is complete.

Updating the Firmware via a Computer

Update the firmware from a computer connected to the machine via wired LAN or USB.
Required Preparations
Download the latest firmware from the Canon website for your country/region to the computer performing the update.
https://global.canon/en/support/

How to Update from a Computer

See the "User Support Tool Operation Guide" included with the firmware.

To Put the Machine into Update Waiting State (Download Mode)

Use the following procedure.
Use the control panel to perform this operation. You cannot perform this operation using Remote UI from a computer.
Administrator privileges are required.
1
On the control panel, press [Menu] in the [Home] screen. [Home] Screen
2
Press [Management Settings] [Remote UI Settings/Update Firmware] [Update Firmware].
The [Update Firmware] screen is displayed.
If the login screen appears, enter the System Manager ID and PIN, and then press [Log In]. Logging In to the Machine
3
Press [Via PC] [Yes].
Switches the machine to download mode and puts it into update waiting state.
A19U-08A