Checking Device Details

This section describes the method for checking the detailed information of devices registered in this software.

Select the [Devices] menu > [Monitored Device List].

Device information can also be checked from the list on the following page.

[Devices] menu > [Monitored Device List] > [Manage Devices] > [Managed Devices]

[Devices] menu > [Monitored Device List] > [Manage Devices] > [Devices Removed from Management]

Select the target Device ID from the list.

For the [Devices Removed from Management] page, select the serial number.

Perform the required operation on the [Device Details] page.

NOTE
If only some information is displayed, execute [Retrieve Device Information] task. Built-in Tasks

[Monitoring Method]	Displays the monitoring method of the device. A button may be displayed next to the monitoring method. For information on what to do if the button is displayed, see the following. Manually Switching [Monitoring Method] for Each Device [Update Device Setting Values]: This button is displayed if [Monitoring Method] is set to [CCA] but the settings required for delivering software and managing licenses with the Remote Distribution & Management Service are not complete or it is unknown whether the settings are complete.
[Ability to Be Monitored]	This item is displayed for a device not set for monitoring. Click [Check Functionality] to check whether the device has the ability to send data to the Remote Monitoring Server. This button is enabled for a device without a function check performed or a device without this function.
[Registration Status]	This item is displayed for a device set for monitoring. [Register]: This button is enabled for a device not registered to the Remote Monitoring Server. Click this button to register the device to the Remote Monitoring Server. [Communication Test]: This button is displayed for a device registered to the Remote Monitoring Server with [CCA] selected for [Monitoring Method]. Click this button to check whether the Remote Monitoring Server is communicating with the device normally. [Change to CCA]: Displayed if [Monitoring Method] is set to [Polling (CCA)]. This button is displayed if the Cloud Connection Agent function has been added to the device and [Monitoring Method] can be switched to [CCA]. [Revert to Polling]: This button is displayed if a certain communication test fails for a device not registered to the Remote Monitoring Server with [Polling (CCA)] selected for [Monitoring Method] or a device registered to the Remote Monitoring Server with [CCA] selected for [Monitoring Method]. For information on what to do if the button is displayed, see the following. Manually Switching [Monitoring Method] for Each Device
[Communication Test Result]	This item is displayed for a device registered to the Remote Monitoring Server with [CCA] selected for [Monitoring Method]. The results of the communication test are displayed in the list.

[Manually Send Billing Counter]

NOTE
These items are displayed in the following cases when the [Device Details] page is displayed from the [Managed Devices] page. When [Monitoring Mode] is set to [CCA Mode], and [Monitoring Method] is set to [Polling] on the device When [Monitoring Mode] is set to [Standard Mode]

[Reset Department Counter]	Specify the operation to perform after collecting billing counters and sending them to the Remote Monitoring Server. Only displayed when [Monitoring Mode] is set to [Standard Mode].
[Send Reset]	Enabled: Reset the department counters. Disabled: Do not reset the department counters. The setting is disabled when the [Device Details] page is displayed. This setting is not saved.
[Retrieve and Send Now]	Collects billing counters and sends them to the Remote Monitoring Server. Subsequent operations follow the setting in [Reset Department Counter].
[Sending History]	Displays the results of up to 10 sending operations executed within seven days of the current date and time.

If you have changed the settings, click [Update].