Upgrading This Software
This section describes the method for manually updating this software.
When upgrading from version 2.0.2 or later of this software, you can also perform automatic upgrading.
Automatic upgrading requires this software to be configured in advance. For details, see the following.
IMPORTANT |
The procedure for changing the monitoring mode when upgrading from version 2.0.2 or later of this software is indicated below. To change the monitoring mode from [Standard Mode] to [CCA Mode] in the new version, change the monitoring mode after upgrading.
For details, see the following. To change the monitoring mode from [CCA Mode] to [Standard Mode] in the new version, set the monitoring mode after uninstalling and reinstalling this software. |
NOTE |
When an older version of this software is upgraded, the version displayed in [Apps & Features] in Windows remains the version that was first installed. The installed version can be checked on the following page of this software. [System] menu > [Agent Information] |
Preparing to Upgrade
1.
Access this software from a Web browser, and log in as the system manager.
2.
Confirm that no tasks are executing or scheduled to start executing soon.
On the following page, confirm that no tasks are executing.
[Tasks] menu > [Running Tasks]
On the following page, confirm that no tasks will start while this software is upgrading.
[Tasks] menu > [Built-In Tasks]
IMPORTANT |
An error may occur if this software is upgraded while a task is executing. |
3.
If the version of this software before upgrading is 2.0.2 or later, check the upgrade method on the following page.
[System] menu > [Agent Information]
If [Auto Update] is enabled, disable it.
Upgrading This Software
IMPORTANT |
Upgrades are performed after the settings are complete on the Remote Monitoring Server. If the protocol for communication with the Remote Monitoring Server is HTTPS, the devices for monitoring are temporarily removed from the devices for management after upgrading. The devices will automatically be set as devices for monitoring when communication with the Remote Monitoring Server resumes. |
1.
Access this software from a Web browser, and log in as the system manager.
2.
Select the [System] menu > [Agent Information].
3.
In [File for Update], select the upgrade file from the list of installation files for new versions.
File name: cdca-upgrade-package.zip
Select the "cdca-upgrade-package.zip" file itself, rather than a file inside the "cdca-upgrade-package.zip" file.
4.
Click [Upload].
5.
When the file has been added, click [Update].
Confirm the displayed message, and click [Yes].
When installation is complete, the login screen is displayed.
NOTE |
Even if the [No network connection.] message is displayed, no operations are required. The login screen will be displayed shortly. If the login screen is not displayed after waiting a while, refresh (reload) the page displayed in the Web browser, regardless of whether a message is displayed. |
6.
Confirm that the upgrade is complete.
Wait five minutes after the login screen is displayed before performing this operation.
NOTE |
If you log in immediately, the screen may not be displayed correctly due to the cache stored in the Web browser. In in this case, log out, then log in again after waiting a while. |
Enter the password on the login screen, and click [Log In].
Select [System] menu > [Agent Information].
Confirm that the version in [Current Version] has been updated.