Cannot Receive a Fax

Troubleshoot by checking the following steps when [Cannot print RX data.] is displayed on the screen:

Step 1: Checking the Remaining Amount of Toner in the Toner Cartridges

If the remaining amount of toner in the toner cartridges is low, the received data may be saved to the memory of the machine without being printed to prevent printing text that is difficult to read or images that are difficult to see.

Check the remaining amount of toner in the toner cartridge. Replace the toner cartridge if the remaining amount is low.
Checking the Remaining Amount of Consumables
Replacing the Toner Cartridges

Step 2: Checking the Fax Reception Environment

Are You Receiving a Fax via an Optical Line?

The machine conforms to analog line standards, and receiving of faxes via optical line cannot be guaranteed. You may be able to perform operations via optical line, so see the following:
Cannot Send or Receive a Fax via Optical Line

Are You Receiving a Fax from a Fax Information Service?

If so, perform the following operations according to the type of telephone line connected to the machine.

When Using a Tone Dialing Line

Configure the type of telephone line manually, and then call your service provider.

[Settings/Registration]

[TX Settings]

[Fax TX Settings]

[Edit]

in [Select Line Type], select [Tone]

[OK]

On the control panel, select [Menu] in the [Home] screen, and then select [Function Settings] to configure the settings. [Select Line Type]

When Using a Pulse Dialing Line

After calling your service provider, press

(Tone) on the numeric keys, and then enter the number to receive service.

* If you do not know the type of telephone line, contact your telephone company.

Step 3: Free Up Memory on the Machine

Check the faxes received in the memory of the machine, and print or forward them as needed, and delete any unnecessary faxes. Viewing and Printing Faxes Saved in the Memory