Problems with Scanning

Frequently Asked Questions about Operations

I Want to Scan an Original.

Specify a destination and start scanning.

Cannot send documents to a server using the scan and send function.

Are the server settings such as the password correct?

If the login password, etc. of the server (computer) has been changed, make sure to also change the settings registered in the address book or one-touch buttons.
Editing the Registered Destinations in the Address Book
Editing the Registered Destinations in One-Touch Buttons

Cannot send scanned documents via e-mail.

Is the information for the destination correct?

Change the settings registered in the address book or one-touch buttons.
Editing the Registered Destinations in the Address Book
Editing the Registered Destinations in One-Touch Buttons

Are the settings for the SMTP server or DNS server correct?

If no e-mail can be sent, set the SMTP server and DNS server correctly. Also, if the port number for SMTP Send or receiving with POP are different from the default, specify the correct port numbers in <Specify Port Number for SMTP TX/POP RX>.
Setting E-mail/I-Fax Communication
Making DNS Settings

Black streaks appear in scanned documents.

Is the document feed scanning area dirty?

Clean the document feed scanning area.
Cleaning the Feeder

Bleedthrough occurs in scanned documents.

Is the background density set appropriately?

Set the background density to <Auto>.
Adjusting Density

Scanning Cannot Be Performed as Expected with <Easy Scan and Send>/<Easy Scan>

Required Pages Are Not Scanned.

Change the 2-sided scanning settings.

When You Want to Scan Blank Pages

If you also want to scan the back side of a 1-sided original or the blank pages of a 2-sided original, select <2-Sided Scan (Book Type)> or <2-Sided Scan (Calendar Type)> in the 2-sided scan settings for <Easy Scan and Send>/<Easy Scan>.
Sending with <Easy Scan and Send>/<Easy Scan>

When the Back Side of a 2-Sided Original Is Not Scanned

Select <2-Sided Scan (Book Type)> or <2-Sided Scan (Calendar Type)> in the 2-sided scan settings for <Easy Scan and Send>/<Easy Scan>.
Sending with <Easy Scan and Send>/<Easy Scan>

Unnecessary Pages Are Scanned.

Clean the document scanning area or change the 2-sided scanning settings.

When Blank Pages Are Scanned

Clean the document scanning area.
Cleaning the Feeder

If that does not work, perform the following operation:

For 1-sided originals, select <1-Sided Scan> in the 2-sided scan settings for <Easy Scan and Send>/<Easy Scan>.
Sending with <Easy Scan and Send>/<Easy Scan>

For 2-sided originals, configure the Skip Blank Originals setting and use <Scan and Send> to perform scanning.
Skipping Blank Pages When Scanning
Sending with <Scan and Send>

When You Only Want to Scan One Side of a 2-Sided Original

Select <1-Sided Scan> in the 2-sided scan settings for <Easy Scan and Send>/<Easy Scan>.
Sending with <Easy Scan and Send>/<Easy Scan>

Size Is Not as Expected.

Check the scan size of the scanned data and take action according to the status.

When you place a custom size original, you can select <Free Size> in the scan size setting for <Easy Scan and Send>/<Easy Scan> to scan at the same size as the original.
Sending with <Easy Scan and Send>/<Easy Scan>

When you specify a particular original size or long original, set the original size and use <Scan and Send> to perform scanning.
Sending with <Scan and Send>

Results Are Not in Color or Black & White as Expected.

Check the color of the scanned data and take action according to the status.
Sending with <Easy Scan and Send>/<Easy Scan>

Select [Color] to scan in color regardless of the color of the original.

Select [Black & White] to scan in black and white regardless of the color of the original.

You Want to Configure More Detailed Settings for Scanning and Sending.

Easy Scan and Send/Easy Scan is a function that enables you to scan more quickly and easily. If you want to configure more detailed settings such as specifying the file format or sending to a destination not registered in the Address Book, use <Scan and Send> to perform scanning.
Sending with <Scan and Send>