A possible cause may be that the sending machine's scanning area is dirty or the receive settings of this machine are wrong. Check the following.
Is the sending machine's scanning area dirty?
Ask the sender to check whether his/her machine's scanning area is dirty.
Is part of the content of the received page missing?
Align the paper guides to the edges of the paper.
Make sure to print on paper of appropriate size.
Set <Use Reduce RX Size> to <On>.
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