Canon - Troubleshooting (FAQ)

imageRUNNER ADVANCE DX

C5870i / C5860i / C5850i / C5840i

The following questions are frequently asked by customers. You can select any question and see the answer(s) to it.
Selecting an item opens a new window (or a tab) to show the content of the selected item (answer(s) to the selected question).

Scanning	Sending Scanned Documents to a Shared Folder on My Computer (Windows 10) Sending Scanned Documents to a Shared Folder on My Computer (macOS) Printing/Saving Files on USB Memory Devices
Faxing	Forwarding Incoming Fax Documents to the Advanced Space Forwarding Incoming Fax Documents to a Shared Folder Forwarding Incoming Fax Documents to a Shared Folder (Remote UI) Forwarding Incoming Fax Documents to an E-Mail Address Preparations Needed for Using Internet Faxes (I-Faxes) Exchanging Faxes with Machines without a Fax Function (Remote Faxes) Checking the Fax Sending/Receiving Logs Backing Up Faxed Documents Registering Unit Names and Fax Numbers for Multiple Fax Lines Avoiding Duplicate Report Printing When Fax Send Errors Occur or Transmission is Canceled Notifying Completed Transmission by e-Mail when Faxes are Sent from a Computer (PC Fax) Using Internet Faxes (I-Fax) Printing Just the Required Parts of a Faxed Document Received
Printing	Printing on Envelopes From the Multi-purpose Tray Printing/Saving Files on USB Memory Devices Checking the Print Job History Specifying Printer Driver Settings Such as the Paper Size and Type When Printing from the Multi-Purpose Tray Printing Custom Size Paper from the Multi-Purpose Tray (Windows)
Network	Connecting a Mobile Device to This Machine Without Using a Wireless LAN Router Connecting the Printer Driver and This Machine to a Network
Management	Operating this Machine from a Computer (Remote UI) Opening the Remote UI Managing this Machine's Jobs from a Computer (Remote UI) Checking the Status of this Machine from a Computer (Remote UI) Managing this Machine's Address Lists from a Computer (Remote UI) Managing Documents Saved on this Machine from a Computer (Remote UI) Importing/Exporting User Information Used in Personal Authentication Management (Remote UI) Importing/Exporting Settings Data of This Machine (Remote UI) Logging In as an Administrator Registering a Folder on a File Server in the Address Book Registering User Information in This Machine's Database for User Management Checking the Number of Sheets Copied/Printed/Scanned Printing Reports on the Number of Sheets Copied/Printed/Scanned Printing/Sending Communication Management Reports Linking User Authentication and Department ID Settings Printing TX Reports
Basic Operations	Logging in Using the Control Panel
Questions Related to Drivers	See Troubleshooting (FAQ) for drivers

If you have any questions or queries regarding this machine, or if you wish to request repairs, please contact your local authorized Canon dealer.
You can view contact information for Canon dealers from the support page of the Canon website.

https://global.canon/