Check the following to find out possible causes and solutions for each error code.
If an error occurs such as when printing is not successful or when you cannot send or receive an I-Fax, the corresponding error code is displayed in a report or in the job log screen as a three-digit number.
Authentication failed because an incorrect Department ID or PIN was entered when the Department ID Management was activated.
Enter the correct Department ID and PIN.
Continuing operating without entering a Department ID was attempted even though unknown-ID jobs (functions that permit operations without a Department ID and PIN) were disabled in the Department ID Management.
Enable unknown-ID jobs in System Manager Mode in Remote UI.
The received data exceeds the maximum receivable size.
In I-Fax reception, the machine cannot receive the e-mail if its size exceeds 24 MB. Ask the sender to reduce the size of the e-mail down to under 24 MB and try resending.
A document could not be printed because its data size exceeded the machine's upper processing capability.
The machine may not be able to print documents with many pages. Reduce the number of pages per printing, or print when no print job is queued or no document is being printed. If you are still unable to print, check the document data for any defects.
Printing was canceled from the computer.
If you cancel an operation when the print data is being sent to the machine from a computer, this error code is displayed, but this is not abnormal. Print again as necessary.
A secured document that was left unprinted was deleted.
If the secured document is not printed within a specific period of time (30 minutes by default), it is deleted from memory. Send the secured document again, and print it within the period.
Printing using Secure Print was attempted when Secure Print was restricted.
When <Secure Print> is set to <Off>, you cannot use Secure Print. Set the setting to <On> and print again.
Print without using Secure Print.
You tried to print a file that is either corrupted or not supported.
Check the file and try again.
Password protected PDF files could not be printed.
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