Cannot Scan
If scanning does not start, the computer does not recognize the scanner, or you cannot perform scanning, it could be caused by one of the following.
Follow the instructions described in each "Remedy."
Cause 1.
The device settings are not configured correctly
Remedy
Check the connection state and settings of the computer and device.
If connected by Bonjour, check that Bonjour is in a usable state in the control panel.
If connected by USB via a USB hub, check whether scanning is possible with the USB cable connected directly to the computer. If scanning is possible, check that the USB hub is operating correctly.
Cause 2.
The remote scanner function is offline
Remedy
Set the remote scanner function of the device to online. For details, refer to the manual of the device.
Cause 3.
The device is not set in the utility (MF Scan Utility or MF Toolbox) you are using
Remedy
After installing the driver, it is necessary to register the device in the utility.
Cause 4.
If you are using ScanGear MF, [Original Placement] is not set correctly
Remedy
In the [Advanced Mode] dialog, correctly set where the original is set in the device in [Original Placement].
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