General
This section describes general error messages, not related to a specific function.
Load paper.
|
Cause 1
|
Printing cannot be performed because the paper has run out.
|
|
Remedy
|
Load paper. (See "Loading Paper into a Paper Drawer.")
|
|
Cause 2
|
The paper drawer is not correctly inserted into the machine.
|
|
Remedy
|
Insert the paper drawer in all the way. (See "Loading Paper into a Paper Drawer.")
|
The most proper size LTR is not available.
|
Cause 1
|
[Paper Drawer Auto Selection On/Off] is set to 'Off'.
|
|
Remedy 1
|
Manually specify the paper drawer.
|
|
Remedy 2
|
Set [Paper Drawer Auto Selection On/Off] to 'On' for the paper drawer in which the displayed paper size is loaded. (See "Enabling Paper Drawer Auto Selection.")
|
|
Cause 2
|
A paper type not supported by automatic paper selection is loaded.
|
|
Remedy 1
|
Manually specify the paper drawer.
|
|
Remedy 2
|
Set [Consider Paper Type] in [Paper Drawer Auto Selection On/Off] to 'Off' when copying. (See "Enabling Paper Drawer Auto Selection.")
|
Set the paper guide indicated by arrows again, or check Paper Size Group for Auto Recognition in Drawer under Settings/Registration.
|
Cause 1
|
The position of the paper drawer guides is incorrect for the loaded paper size.
|
|
Remedy
|
Adjust the position of the paper drawer guides in accordance with the loaded paper size.
|
|
Cause 2
|
The actual size of the loaded paper does not match the paper size specified in [Paper Size Group for Auto Recog. in Drawer] in [Preferences] (Settings/Registration).
|
|
Remedy
|
Re-configure [Paper Size Group for Auto Recog. in Drawer] in accordance with the actual size of the loaded paper. (See "Setting the Paper Size Group for Auto Recognition in the Paper Source.")
|
Return the originals to their correct order, then press the [Start] key.
|
Cause
|
Scanning stopped because an unspecified problem occurred in the feeder.
|
|
Remedy
|
Return the originals to their correct order, place them in the original loading area of the feeder again, and press
 (Start). |
Return the originals to their correct order, then press the [Start] key. (The data size of the scanned original exceeded the limit. Settings will be automatically corrected and the originals will be scanned again.)
|
Cause
|
Scanning was cancelled because the data size of the scanned originals exceeded the maximum size that the machine can handle.
|
|
Remedy
|
Scan the originals again from the first page. If you still cannot scan the originals, you may be able to resolve the problem by decreasing the setting for [Sharpness] or setting the original type to [Text].
|
Scanning was canceled because the data size of the scanned original exceeded the limit. Scanning may be possible if sharpness is reduced, or Original Type is set to Text.
|
Cause
|
Scanning was cancelled because the data size of the scanned originals exceeded the maximum size that the machine can handle.
|
|
Remedy
|
You may be able to resolve the problem by decreasing the setting for [Sharpness] or setting the original type to [Text].
|
Place the original on the platen glass.
|
Cause
|
A mode requiring an original to be placed on the platen glass is set. There is no original on the platen glass.
|
|
Remedy
|
Place the original on the platen glass.
|
Remove the original from the platen glass.
|
Cause
|
An original remains on the platen glass.
|
|
Remedy
|
Remove the original remaining on the platen glass, and place the original again.
|
Remove the original from the feeder.
|
Cause
|
There is an original loaded in the feeder and on the platen glass when a mode that cannot scan originals loaded in the feeder is set.
|
|
Remedy
|
Remove the original from the feeder.
|
Original scanning area (thin glass strip) is dirty.
|
Cause
|
The original scanning area (thin glass strip) is dirty due to dust and grime.
|
|
Remedy
|
Clean the original scanning area of the feeder. (See "Scanned Originals Become Dirty (Manual Feeder Cleaning).")
|
Replace toner cartridge. (Black)
|
Cause 1
|
Printing cannot be performed because the displayed colour of toner runs out.
|
|
Remedy
|
Replace the toner cartridge of the displayed colour. (See "Replacing the Toner Cartridge.")
|
|
Cause 2
|
Printing cannot be performed because the toner of the displayed colour has not been mixed thoroughly.
|
|
Remedy
|
Take out the toner cartridge of the displayed colour, shake it well, and then insert it again.
|
Replace toner cartridge. (Black copying is possible.)
|
Cause
|
Colour copying is not possible because the displayed colour of toner is running low.
|
|
Remedy
|
Replace the toner cartridge of the displayed colour. (See "Replacing the Toner Cartridge.")
|
Insert the toner cartridge. (Black)
|
Cause
|
The toner cartridge of the displayed colour is not inserted correctly.
|
|
Remedy
|
Insert the toner cartridge correctly. (See "Maintenance.")
|
Check the remaining toner. Printing is possible while toner remains.
|
Cause
|
The remaining toner is running low.
|
|
Remedy
|
Press [Status Monitor/Cancel] → [Consumables] on the touch panel display → confirm which toner is running low in <Others>. Next, prepare the new toner cartridge. For instructions on viewing the remaining toner, see "Checking the Status of Consumables and Other Information".
|
A toner cartridge of the wrong color may have been inserted. If this toner cartridge is used, a malfunction may occur. Check the inserted toner cartridge.
|
Cause
|
The colour of one of the inserted toner cartridges may be incorrect.
|
|
Remedy
|
For instructions on resolving this problem, see "Replacing the Toner Cartridge."
|
A toner cartridge with the wrong item number is inserted. If this toner cartridge is used, remaining toner information cannot be detected properly.
|
Cause
|
A toner cartridge with the wrong model number may be inserted, or the toner cartridge may have been damaged.
|
|
Remedy
|
For instructions on resolving this problem, see "Replacing the Toner Cartridge." For instructions on checking the model number of the toner cartridge, see "Consumables."
|
Adjusting gradation. Wait a moment...
|
Cause
|
The machine is performing automatic adjustment.
|
|
Remedy
|
Wait a few moments. When the adjustment is complete, printing will automatically resume.
|
Preparing for color printing. Please wait.
|
Cause
|
The machine is performing an automatic adjustment.
|
|
Remedy
|
Please wait for a moment. Colour printing resumes automatically when the adjustment is finished.
|
Performing multiple jobs...
|
Cause
|
Multiple jobs such as print jobs or scan jobs are being executed while performing the scan operation.
|
|
Remedy
|
Wait a few moments for the machine to resume the scan operation.
|
Check that covers are closed.
|
Cause
|
The cover of an optional equipment is open.
|
|
Remedy
|
Check whether the cover of the staple finisher is closed.
|
Load staples into the stapler unit.
|
Cause
|
There are no staples in the staple cartridge of the stapler unit in the staple finisher.
|
|
Remedy
|
Replace the staple cartridge of the staple finisher. (See "Replacing the Staple Cartridge (Staple Finisher-S1).")
|
Remove the paper from the output tray.
|
Cause
|
Previous prints remain in the tray.
|
|
Remedy
|
Remove the paper that remains in the tray. Printing will start or resume automatically.
|
The Dept. ID or PIN is incorrect.
|
Cause
|
The entered Department ID or PIN is incorrect.
|
|
Remedy
|
Contact the System Manager for the department to find out the Department ID/PIN.
|
The hard disk needs to be replaced. (Call service rep.)
|
Cause
|
The hard disk is damaged or is not attached.
|
|
Remedy
|
Contact your local authorized Canon dealer.
|
Waste toner container full.
|
Cause
|
The waste toner container is almost full.
|
|
Remedy
|
Prepare a new waste toner container.
|
Check the waste toner container.
|
Cause
|
A problem occurred in the waste toner container.
|
|
Remedy
|
Check that there are no problems with the waste toner container.
|
Replace the waste toner container.
|
Cause
|
Printing cannot be performed because the waste toner container is full.
|
|
Remedy
|
Replace the waste toner container. (See "Replacing the Waste Toner Container.")
|
Waste toner is near full. Replacement not yet needed.
|
Cause
|
The waste toner container is almost full.
|
|
Remedy
|
Prepare a new waste toner container.
|
Insert the waste toner container.
|
Cause
|
A waste toner container is not inserted into the machine.
|
|
Remedy
|
Insert a waste toner container.
|
Set the fixing assembly.
|
Cause
|
The fixing assembly is not attached correctly.
|
|
Remedy
|
Attach the fixing assembly correctly. (See "Inside the Fixing Assembly.")
|
Stapler is jammed.
|
Cause
|
There is a staple jam in the stapler unit.
|
|
Remedy
|
Open the front cover of the Staple Finisher-S1, and remove the jammed staples. (See "Staple Finisher-S1 (Optional).")
|
Load staples into the stapler unit.
|
Cause
|
There are no staples in the staple cartridge of the stapler unit in the Staple Finisher-S1.
|
|
Remedy
|
Replace the staple cartridge of the Staple Finisher-S1. (See "Replacing the Staple Cartridge (Staple Finisher-S1).")
|