When an Error Message Appears
If you cannot send a fax or the memory is full, or you encounter operation problems, a message appears on the display. Find out more information about messages in the following list.
Amount remaining in the cartridge cannot be displayed correctly.
Toner cartridge is not installed correctly, or there is possible trouble on the toner cartridge.
Reinstall the toner cartridge. If this message does not disappear after reinstalling several times, the toner cartridge might be possibly broken. Contact the shop where you purchased the machine, or the Canon Customer Care Center.
You might not be using a Canon genuine toner cartridge.
We recommend Canon genuine toner cartridges as replacement toner cartridges.
Cannot export. An error has been detected during file creation.
Exporting the address book failed.
Check the USB cable connecting the machine to a computer.
Check if you have access permission to the destination folder of the address book on the computer.
You cannot access or edit the address book if you do not have access permission to the destination folder of the address book. If you do not have permission, log on as a user with access privileges, or change the destination for saving the address book.
Cannot find the access point.
When automatic setting with WPS was attempted, a wireless router could not be detected within a specific period of time.
Connect again paying attention to the time limit.
An SSID or network key of a wireless router was entered manually, but the entry was incorrect.
Check the SSID and network key, and enter the correct ones again.
A wireless router could not be detected due to setting problems of the network to be connected.
Check whether the machine is properly installed and ready to connect to the network.
If the problem persists, check the security settings of the wireless router.
Cannot import. A file error has been detected.
Importing the address book failed.
Check the USB cable connecting the machine to a computer.
Check if the contents of address book to be imported is correct.
Cannot print RX data.
A received document cannot be printed due to the following:
Replacement period of the toner cartridge is near.
A cover is opened.
A toner cartridge is not set.
Paper is not set.
A document or paper jams.
An abnormality occurs.
Check whether the problems above are occurring. If messages including causes and solutions appear on the display, check the contents.
Cannot receive the fax. Make sure the fax was sent correctly by the sender.
The recipient's machine did not respond within 35 seconds.
Ask the sender to send the fax again. If you hear a beep, tap <Start Receiving> to receive the fax.
Cannot send because more than one destination is specified.
Sending a fax to multiple destinations is disabled.
To specify multiple destinations, you need to set <Restrict Sequential Broadcast> to <Off> or <Confirm Sequential Broadcast>. For more information, contact your Administrator.
Cannot specify a group.
Group Dial was specified as a destination after pressing <Hook>.
Once you tap <Hook>, you cannot specify destinations in Group Dial. Tap <End> on the <Specify destination.> screen, and specify destinations to send fax documents without tapping <Hook>.
Cannot use Google Cloud Print. Server authentication failed.
Cloud Print could not perform server authentication, or could not acquire information for registration.
Check whether the date and time settings are correctly specified.
Cannot use Google Cloud Print. Server communication error.
Cloud Print is unavailable due to an error.
Check whether the machine is correctly connected to a wireless LAN or wired LAN.
A port that is used for Cloud Print may be blocked by a firewall or other protection. Check whether the 5222 port is available with your computer.
If a proxy server is used on the network, check whether the proxy settings on the machine and the server are correct. For details, contact your Network Administrator.
Cleaning failed.
Paper jammed during cleaning.
Remove the jammed paper, set paper correctly, and perform cleaning again.
The amount of toner required for cleaning the fixing unit is insufficient.
Cleaning requires toner. Replace the toner cartridge, and perform the cleaning again.
Could not connect. Check the PSK settings.
The network key (PSK) of a wireless router to be connected is not set to the machine correctly.
Check the network key (PSK) of the wireless router, and set it to the machine again.
If the problem persists even after checking the network key, check whether the machine is properly installed and ready to connect to the network.
Could not connect using the wireless LAN. Turn the main power OFF and ON, then configure the settings again.
A connection failed due to an error while setting wireless LAN connection.
Restart the machine and set again.
If the problem persists even after restarting the machine, check whether the machine is properly installed and ready to connect to the network.
If the problem persists even after checking the wireless LAN connection, check the security settings of the wireless router.
Could not connect using WPS. Wait a moment, then configure the settings again.
When automatic setting with WPS was attempted, the connection failed due to an error.
Wait for a while, and set again. If the problem persists, check whether the wireless router supports WPS.
If WPS is supported:
Check whether the machine is properly installed and ready to connect to the network.
If WPS is not supported:
Set using another connecting method.
No Paper: XXXX*
* <Drawer 1> or <MP Tray> is displayed for XXXX.
Paper is not loaded in the paper drawer or the manual feed slot.
Load the paper.
Paper on which reports or lists can be printed is not loaded.
Reports or lists can be printed on A4 or Letter size paper. Load A4 or Letter size paper and set its size.
Paper on which received documents can be printed is not loaded.
Received documents can be printed on A4 or Letter size paper. Load A4 or Letter size paper and set its size. Also, set the paper type to <Plain>, <Plain L>, <Recycled>, or <Color> depending on the loaded paper.
If you print received documents on paper other than A4 or LTR size, some portions of the image may be missing or the image may be divided and printed onto several sheets.
No response from the host.
The machine is not connected to a network correctly.
Check the machine and network settings, and connect again.
Paper jammed.
Paper jams.
Remove the jammed paper or document, and print again (Printing may resume automatically).
Prepare a cartridge.
The toner cartridge needs to be replaced soon.
Shake the toner cartridge to evenly distribute the toner inside the toner cartridge. It is recommended to replace the toner cartridge when printing a large volume of documents.
Shared Key authentication failed. Check the WEP settings.
The network key (the WEP key) of a wireless router to be connected is not set to the machine correctly.
Check the network key (the WEP key) of the wireless router, and set it to the machine again.
Connect again by selecting a wireless router or by manually changing the WEP authentication method to <Open System>.
The authentication method of the machine is set to <Shared Key>, but that of the wireless router is set to "Open System."
Change the WEP authentication method to "Shared Key" at the wireless router, and connect again. For more information about how to change, see the instruction manuals for your networking devices or contact your manufacturer.
Size/Settings Mismatch
The paper size setting on the operation panel does not match the loaded paper size.
Match the paper size setting specified in <Paper Settings> and the size of the paper that is actually loaded.
To use the loaded paper
Change the setting of <Paper Settings> to match the loaded paper size.
If printing from a computer, check whether the paper size setting in the printer driver matches the loaded paper size.
To load paper without changing the settings
Load the paper with the size that is set to <Paper Settings>.
Specifying and registering new destinations is restricted.
Only destinations that are registered in the Address Book can be specified to send a fax or e-mail.
To enter a new destination with the operation panel, or add or edit it in the Address Book, you need to set <Restrict New Destinations> to <Off>. For more information, contact your Administrator.
The amount remaining in the cartridge is very low.
The toner cartridge has reached the end of its life.
Shake the toner cartridge to evenly distribute the toner inside the toner cartridge. If this message does not disappear, replace the toner cartridge.
 |
|
You can continue printing while this message is displayed, but print quality may deteriorate.
If the machine is receiving a fax, or automatic report output is set, received faxes and reports will be stored in the machine so that they do not appear faded after they are printed. To continue printing even if the toner is running low, set <Continue Print. When Near Cart. Life End> to <On>.RX Print Settings
|
The connection with the PC has been lost. Check the connection.
The connection to the computer was lost during a scan.
Check the connection between the machine and the computer.
The memory is full.
A fax could not be sent or received, or a document could not be scanned due to insufficient memory space.
If a sending or printing job is queued, wait until the job is completed.
If a received document is stored to memory, print or delete it.
If sending a document with many pages, divide it into multiple sections.
If sending a fax, reduce the resolution to scan the document.
If scanning, change the file format to reduce its file size.
The memory is full. Scanning will be canceled. Do you want to print?
A document could not be scanned due to insufficient memory space.
Select whether to print up to the scanned pages or to cancel the scanning. If you cancel, divide the document into multiple sections and scan them, or change the scanning settings.
The number of entered characters is incorrect or invalid characters are used.
The network key (the WPA/WPA2-PSK or WEP key) of a wireless router is not entered correctly.
Check the network key (the WPA/WPA2-PSK or WEP key) of the wireless router, and set it to the machine again. For more information about how to check the network key, see the instruction manuals for your networking devices or contact your manufacturer.
The WEP key is not set correctly. Check the WEP settings.
The network key (the WEP key) of a wireless router to be connected is not set to the machine correctly.
Check the network key (the WEP key) of the wireless router, and set it to the machine again.
The authentication method of the machine is set to <Shared Key>, but that of the wireless router is set to "Open System."
Connect again by selecting a wireless router or by manually changing the WEP authentication method to <Open System>.
Change the WEP authentication method to "Shared Key" at the wireless router, and connect again. For more information about how to change, see the instruction manuals for your networking devices or contact your manufacturer.