If you encounter problems when using the machine, check the items in this section before contacting us. If the problems persist, contact your local authorized Canon dealer.
Check the Following
Is the machine turned ON? Is the power cord connected?
If the machine is turned ON but does not respond, turn it OFF, check whether the power cord is connected correctly, and turn it back ON. For information on how to make sure, see "Getting Started".
Are the phone cord, LAN cable and USB cable connected correctly?
Check whether these cables are connected correctly. Use care not to mistake the phone cord's port for the other cables' ports.
If you leave the machine unattended for a specific period of time, it enters sleep mode for power conservation, not allowing you to operate it. To cancel sleep mode, press .
This site uses cookies to provide its contents and functions and improve their qualities etc. You can find out more about our use of the cookies here. If you select "Reject", only cookies necessary to provide the contents and functions of the site are recorded and stored.
Portal Top
Is the machine turned ON? Is the power cord connected?
.
