Troubleshooting

When a problem occurs, check this chapter to find out solutions before contacting Canon.

Paper Jams

If a document or paper jams, see Clearing Jams to remove the jammed paper.
 

A Message or Error Code Appears

If the screen displays a message or error code (three digits), see the following sections.
When an Error Message Appears
When an Error Code Appears

Common Problems

If you suspect that the machine is malfunctioning, see the following sections before contacting Canon.
Common Problems
Installation/Settings Problems
Copying Problems
Printing Problems
Faxing/Telephone Problems
Scan Problems

Printing Results are Not Satisfactory

If printing results are not satisfactory, see When You Cannot Print Properly.

When a Problem Cannot Be Solved

If a problem persists, see When a Problem Cannot Be Solved to find out where to contact.
14CE-0A1