Onscreen Messages

What follows is a list of onscreen message descriptions and corresponding remedies.

<Adjustment failed.>

Problem 1	A paper jam occurred inside the machine while the copy image was being adjusted.
Action	Remove the jammed paper and reset. "Clearing Jams" "Loading Paper"
Problem 2	The toner ran out while the copy image was being adjusted.
Action	Replace the toner cartridge with new one. "Replacing Toner Cartridges"

<Cannot find access point.>

Problem 1

When setting up using the WPS function, the machine could not detect wireless LAN router or access points.

Action

Repeat the setup again using the WPS function.

Push Button Mode: Press the WPS button within two minutes from the start of the search for an access point.

"Setting the Machine Using WPS (Push Button Mode)"

PIN code mode: Enter the PIN code from a computer to the wireless LAN router or access point within 10 minutes of the start of the search for an access point.

"Setting the Machine Using WPS (PIN Code Mode)"

"Entering the PIN Code in the Wireless LAN Router/Access Point"

For details on how to push the WPS button or to enter PIN code, refer to the instruction manual for your wireless LAN routers and/or access points or contact their manufactures.

Problem 2

The SSID of the wireless LAN router or access point was not entered correctly using the manual input settings.

Action

If you the settings of the wireless LAN router/access point have been changed, the settings have not been marked or you are unsure of them, check the SSID of the wireless LAN router or access point using Canon MF/LBP Wireless Setup Assistant.

"Checking the SSID or Network Key of the Wireless LAN Router/Access Point"

"Setting by Manually Entering SSID"

Problem 3

Network problems are preventing the machine from detecting the wireless LAN router or access point.

Action

Check network connection.

"Checking Network Connection (Wireless LAN)"

If the access point cannot be determined even after checking the network connection, check the security settings on the wireless LAN router or access point.

"When security settings on the wireless LAN router/access point are changed"

<Cannot send because more than one destination is set.>

Problem	You are restricted to send a fax to multiple destinations simultaneously.
Action	You need to disable the restriction. Contact your administrator for more information. "Restricting Sequential Broadcasts"

<Cannot specify a group.>

Problem	A group was specified as the destination after the Hook key has been pressed.
Action	Do not press the Hook key when specifying a group destination. "Basic Procedures for Sending Faxes"

<Cannot write.>

Problem 1	The memory media was disconnected while it was being written to, and writing failed.
Action	Check to see if the memory media was disconnected, and try writing again.
Problem 2	An error occurs when transferring images to memory media, and images cannot be transferred normally. (It is possible that the connected memory media is formatted with an unsupported file system.)
Action	Check the status of the memory media and whether it is formatted with a file system that is supported by the machine (FAT16 or FAT32). After checking, try again.

<Cleaning failed.>

Problem 1	A paper jam occurred while the fixing unit was being cleaned.
Action	Clear the paper jam and reload paper. "Clearing Jams" "Loading Paper"
Problem 2	The toner became nearly empty while the fixing unit was being cleaned.
Action	See the following to view the onscreen instructions and fix the problem. "Replacing the Toner Cartridge"

<Close back cover.>

Problem	Close the back cover completely.
Action	Check to make sure that the back cover is completely closed.

<Close front cover.>

Problem	The front cover is not completely closed.
Action	Check to make sure that the front cover is completely closed.

<Connect computer.>

Problem	Your computer is not connected to the machine when you try to scan a document from it.
Action	Connect the computer.

<Connect the memory media.>

Problem	Cannot save scanned data to USB memory. USB memory is not connected.
Action	Connect a supported USB memory. "Before Using USB Memory Device"

<Could not connect. Check PSK settings.>

Problem

The network key (PSK) for the wireless LAN router or access point is not setup in the machine correctly.

Action1

Check the wireless LAN or access point you are using, enter the correct network key (PSK) and repeat the setup again.

"Setting by Manually Selecting an Access Point"

"Setting by Manually Entering SSID"

For information on how to check the network key (PSK), refer to the instruction manual of the wireless LAN router or access point, or contact the manufacturer.

Action2

If the network key (PSK) is correct, check the network connection.

"Checking Network Connection (Wireless LAN)"

<Could not connect. Check security settings.>

Problem	Connection failed because settings for your wireless LAN routers and/or access points are different from security settings of the machine.
Action	Check the security settings of the wireless LAN router or access point, and repeat the setup again. "Setting by Manually Entering SSID"

<Could not connect. More than one access point was detected.>

Problem	Other wireless LAN routers or access points within connection range were detected. Multiple wireless LAN routers and/or access points cannot be connected simultaneously by holding down their respective WPS buttons.
Action	Wait for a while and try again. "Setting the Machine Using WPS (Push Button Mode)"

<Dept. ID is not set. Register from Remote UI.>

Problem	Attempted to enable <Dept. ID Management On/Off>, but no department IDs are registered.
Action	Register the Dept. ID from the Remote UI. "Specifying the Setting for Department ID Management"

<Incorrect Size/Setting>

Problem	The correct paper size is not specified.
Action	See the following to view the onscreen instructions and fix the problem. "When <Incorrect Size/Setting> Appears"

<Insert toner cartridge.>

Problem	The toner cartridge is not inserted.
Action	Insert the toner cartridge. "Replacing the Toner Cartridge"

<Memory is full.>

Problem	Faxes could not be sent or received due to insufficient memory.
Action 1	If there are jobs waiting to be sent or printed, fax your document once all these jobs are completed.
Action 2	Print, send, or delete jobs stored in memory.
Action 3	Split a high-volume document into two subsets and send one subset at a time.
Action 4	Reduce the scanning resolution and send the document again.

<Memory is full. Enter original type settings again.>

Problem	You cannot copy your document as memory became full in the middle of processing it.
Action	Set <Original Type> to <Text/Photo (Quality)> before you make a copy. "Selecting the Document Type"

<Memory is full. Scanning canceled. Print?>

Problem 1	Failed to scan the documents because of the shortage of memory capacity.
Action 1	Print the pages successfully scanned or cancel the job.
Action 2	Split the job into smaller subsets (fewer than 256 pages) and scan one subset at a time.
Problem 2	Your copy job is collated so all the pages cannot be scanned.
Action 1	Print the pages successfully scanned or cancel the job.
Action 2	Split the job into smaller subsets or set <Original Type> to <Text/Photo (Quality)> before you make a copy. "Selecting the Document Type"

<Memory Media is restricted.>

Problem	Saving scanned data to USB memory is restricted.
Action	The setting needs to be changed in order to save to USB memory. Contact your administrator for more information. "Restricting Storing of Data in Memory Media"

<More than one destination is set. Send?>

Problem	This message automatically appears when you specify multiple destinations.
Action	If you do not want to display this message, you need to change the setting. Contact your administrator for more information. "Restricting Sequential Broadcasts"

<New destinations are restricted. >

Problem 1	The current settings do not allow you to specify new destinations.
Action	If you want to specify new destinations, you need to disable the setting. Contact your administrator for more information. "Restricting Destinations that Can Be Specified"
Problem 2	The current settings do not allow you to register new destinations or edit the destinations registered in the address book or one-touch keys.
Action	If you want to register new destinations or edit the registered destinations, you need to change the setting. Contact your administrator for more information. "Restricting Destinations that Can Be Specified"

<No Paper>

Problem 1	There is no paper in the paper drawer or multi-purpose tray.
Action	Load paper. "Loading Paper"
Problem 2	The paper size specified to print a report or list is not appropriate.
Action	Set the paper size to <A4> or <LTR> to print a report or list and load the paper size specified into the paper drawer or multi-purpose tray. "Loading Paper" "For the Paper Drawer"

<No registered destinations.>

Problem	No destination is registered in the one-touch key or coded dial code that you pressed.
Action	Register a destination. "Registering and Editing One-Touch Keys" "Registering and Editing Coded Dial Codes"

<No response from host.>

Problem	The machine is not connected to the network, or the connection is not properly configured.
Action	Connect the machine to the network and properly configure the connection. See the Starter Guide.

<No response.>

Problem 1	The receiving fax machine did not respond within 35 seconds.
Action	Repeat the sending procedure from the beginning. Additionally, ask the recipient to check the fax machine. When making an overseas call, add a pause to the fax number.
Problem 2	The receiving fax machine may not be a G3 fax machine.
Action	Make sure the receiving fax machine is a G3 fax machine. If it is a G3 fax machine, send the document again. Otherwise, switch to the communication mode supported by the receiving fax machine and send the document again.

<Number is already registered. Overwrite?>

Problem	You tried to register the number to a one-touch key or coded dial code in which another number is already registered.
Action	Register the number to an unregistered one-touch key or coded dial code.

<Number is incorrect. Enter again.>

Problem	You entered an incorrect PIN.
Action	Enter the correct PIN. "Setting the System Manager Information"

<Numbers do not match. Enter the numbers again.>

Problem	The number that you entered for confirmation does not match the number that you first entered. This message appears when <Fax No. Confirmation Re-Entry> in <Restrict TX Function> in <System Settings> is set to <On>.
Action	Make sure to enter the same number.

<Open authentication failed. Check WEP settings.>

Problem 1

Connection failed because the machine uses "open system" authentication while the wireless LAN router or access point used is set to "Shared Key" authentication.

Action

Change the WEP authentication method on the machine to <Shared Key> accordingly and configure the settings manually.

"Setting by Manually Entering SSID"

Problem 2

The connection failed because the machine restricted the MAC address and the MAC address filtering was set with the wireless LAN router or access point you are using.

Action

Change the MAC address for the machine and the computer you are using to the allowed settings.

For information on how to set MAC address filtering, refer to the instruction manual of the wireless LAN router or access point, or contact the manufacturer.

<Paper jam.>

Problem	Paper is jammed somewhere inside the machine.
Action	Clear the paper jam and load paper and the document again. "Clearing Jams" "Loading Paper" "Placing Documents"

<Please wait, then try again.>

Problem	Firmware cannot be updated because the machine is processing.
Action	Please wait.

<Prepare toner cartridge.>

Problem	The toner cartridge needs a replacement soon.
Action	Shake the toner cartridge to evenly distribute the toner inside the cartridge. "Before Replacing the Toner Cartridge" Prepare a new toner cartridge for the impending replacement. We recommend that the toner cartridge be replaced when printing high-volume documents. "Replacing the Toner Cartridge"

<Remove paper from output tray.>

Problem	The output paper is backed up in the output tray.
Action	Remove output paper from output tray.

<Remove paper from tray>

Problem	Paper is loaded in the multi-purpose tray when you want to print the address book list, user data list, or communication management report. (If paper is loaded in the multi-purpose tray, the lists and report as well as fax messages are not printed. The data will be stored in memory instead.)
Action	Remove paper from the multi-purpose tray and print the list or report again.

<Select paper larger than A4/LTR.>

Problem	An incorrect paper size is selected to use the Copy ID Cards function.
Action	Specify A4 or LTR sized paper. "For the Paper Drawer"

<Sending from History is restricted.>

Problem	You are restricted to use the auto redial function.
Action 1	Redial the number manually.
Action 2	If you want to use the auto redial function, you need to change the setting. Contact your administrator for more information. "Restricting Sending from Job History"

<Set encryption to Auto.>

Problem

Connection failed because the machine uses "AES-CCMP" authentication while the wireless LAN router or access point used is set to "TKIP" authentication.

Action

Change so that the WPA/WPA2-PSK encryption on the wireless LAN router or access point will become "AES-CCMP", and repeat setup again.

"Setting by Manually Selecting an Access Point"

"Setting by Manually Entering SSID"

For information on how to change encryption method, refer to the instruction manual of the wireless LAN router or access point, or contact the manufacturer.

If you do not change the wireless LAN routers or access points setup, change WPA/WPA2-PSK encryption method for the machine to <Auto> (TKIP or AES-CCMP) and reconfigure them.

"Setting by Manually Entering SSID"

<Shared Key auth. failed. Check WEP settings.>

Problem 1

The network key (WEP key) for the wireless LAN router or access point is not setup in the machine correctly.

Action

Check the wireless LAN or access point you are using, enter the correct network key (WEP key) and repeat the setup again.

"Setting by Manually Entering SSID"

For information on how to check the network key (WEP key), refer to the instruction manual of the wireless LAN router or access point, or contact the manufacturer.

Problem 2

Connection failed because the machine uses "Shared Key" authentication while the wireless LAN router or access point used is set to "Open System" authentication.

Action

Change so that the WEP encryption on the wireless LAN router or access point will become "Shared Key", and repeat setup again.

"Setting by Manually Selecting an Access Point"

"Setting by Manually Entering SSID"

For information on how to change authentication method, refer to the instruction manual of the wireless LAN router or access point, or contact the manufacturer.

If you do not change the wireless LAN routers or access points setup, change the WEP authentication method of the machine to <Open System> and reconfigure them.

"Setting by Manually Entering SSID"

<Turn the main power ON. If problem persists contact dealer or service rep.>

Problem	An error has occurred with the machine.
Action	Turn OFF the power switch, wait 10 seconds, and turn it back ON. If the problem persists, turn OFF the power switch, disconnect the power cord, and contact your local authorized Canon dealer or the Canon help line.

<Unsupported USB device is connected. Check USB device.>

Problem	Unsupported USB memory or other USB device is connected.
Action	Connect a supported USB memory. "Before Using USB Memory Device"

<Wireless connection failed.>

Problem	An error occurred with the machine during setup resulting in communication failure.
Action 1	Turn OFF the machine and turn it back ON, and then repeat the setup again.
Action 2	Check network connection. "Wireless LAN Troubles (MF5980dw Only)" If the access point cannot be determined even after checking the network connection, check the security settings on the wireless LAN router or access point. "When security settings on the wireless LAN router/access point are changed"

<WPS connection failed.>

Problem

An error occurred while performing setup using the WPS function resulting in failure to connect.

Action

Check that the wireless LAN router or access point that you are using supports WPS function. If it does, check the network connection.

"Setting the Machine Using WPS (Push Button Mode)"

For information on how to check or setup the WPS function, refer to the instruction manual of the wireless LAN router or access point, or contact the manufacturer.

If your wireless LAN router or access point is not WPS capable, manually select a specific wireless LAN router or access point for your network identification.

"Setting by Manually Selecting an Access Point"

<You can only forward to destinations registered in the address book.>

Problem	You attempted to forward the document stored in memory to a destination that is not registered in the address book.
Action	Register a destination in the address book. "Registering Destinations in the Address Book"