Copying Problems

See the following sections:

Copies Are Hardly Readable and Reproduced Poorly.

Copy is too light or has uneven density.

Copy has vertical white streaks.

Copy is spotted or dirty.

Copy is skewed.

Toner does not fix onto paper well.

See the following section:

"Copies Are Hardly Readable and Reproduced Poorly"

Documents Are Copied In <Calendar Type> Even If <Book Type> Is Selected (or vice-versa). (MF4890dw/MF4870dn Only)

For landscape oriented documents, the front and back sides of the copy will have the opposite top-bottom orientation when <Book Type> is selected. When <Calendar Type> is selected, the front and back sides of the copy will have the same top-bottom orientation.

"2-Sided Copying (MF4890dw/MF4870dn Only)"

The Copy Output is Skewed.

Adjust the document guides to fit the document.

"Placing Documents"

Make sure that the number or type of paper you are using is proper.

"Supported Paper Types"

Adjust the paper guides to the paper. If the problem continues, load the paper with the other side of paper face up, or in another orientation.

"Loading Paper"

Make sure that the document return tray or output tray is not full.

The Alarm Sounds or <Memory is full. Scanning canceled. Print?> Appears on the Screen.

Follow the onscreen instructions and solve the problem.

Split the document into smaller subsets or set <Original Type> to <Text/Photo (High Speed)> before you make a copy.

"Selecting the Document Type"

Documents Cannot Be Scanned.

Up to thirty-five (fifty for MF4890dw) documents can be loaded in the feeder. The thirty-sixth (fifty-first for MF4890dw) and subsequent documents are not scanned.

"Supported Document Types"

Distortion Patterns (moire) Appear On the Copies

Select <Sharpness> from the Copy mode screen, and then adjust to <-> level.

"Emphasizing the Outline of the Image (Sharpness)"

Select <Original Type> from the Copy Mode screen, and specify to <Photo>.

"Selecting the Document Type"