Troubleshooting
If one of the following problems occurs during use, try the actions suggested in this section before contacting technical support.
Check the following first:
Is the Power Switched ON?
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Make sure that the power cord is securely plugged into the machine and into the wall outlet.
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Make sure that electricity is supplied from the power cord.
Use another power cord or check to see if the cord is broken using a voltmeter.
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Turn ON the power switch.
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If there is no problem, check "Has the Power Switch Been Just Turned ON?"
Has the Power Switch Been Just Turned ON?
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Wait a few moments until the machine starts and warms up.
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If there is no problem, check "Is the Machine in the Sleep Mode?"
Is the Machine in the Sleep Mode?
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Press [
 ] (Energy Saver) on the operation panel to exit the Sleep mode. |
If there is no problem, check "Is the Error Indicator on or Blinking?"
Are the Settings Properly Configured?
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If the machine does not start operating even after [
 ] (Start) has been pressed, the settings may not have been configured properly. Check the configured settings. |
Is the Error Indicator on or Blinking?
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Make sure that paper is loaded properly in the paper cassette or multi-purpose tray.
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Check if paper is jammed.
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Turn OFF the power switch, wait 10 seconds, and turn it ON again.
If the problem is solved, the Error indicator will turn off and the display will return to standby mode. If the Error indicator keeps blinking, unplug the power cord and contact your local authorized Canon dealer or the Canon help line.
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If there is no problem, check "Does a Message Appear on the Screen?"
Does a Message Appear on the Screen?
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If an error message appears on the screen, see the following section and try the appropriate action.
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If you still experience problems after trying the actions suggested in this section, see the following sections to solve the problems: