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Problem
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Failed to update firmware due to the following reasons:
There is no firmware to update.
Connection with a computer is disconnected.
A transmission (print, etc.) is processing from other computer or application to
the machine during updating firmware. |
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Action 1
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Check firmware that you updated is the newest version.
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Action 2
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Check a connection between the machine and computer.
If they are connected by USB cable, see "USB Cable Connection."
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Action 3
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If there is a processing job, wait until it is finished.
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Problem
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Connection is interrupted during transmission with a computer, or any kind of error has occurred.
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Action 1
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Check whether a driver or software is correctly installed on the computer.
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Action 2
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Check a connection between the machine and computer.
If there are connected by USB cable, see "USB Cable Connection." |
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Problem 1
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A paper jam occurred while the fixing unit was being cleaned.
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Action
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Clear the paper jam and reload paper.
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Problem
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The toner cover is not completely closed.
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Action
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Make sure that the toner cover is completely closed.
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Problem
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The machine is not connected to a computer when you try to scan a document.
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Action
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Connect the machine to a computer.
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Problem
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The appropriate paper size is not specified.
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Action
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See the following to view the solution:
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Problem
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The toner cartridge is not inserted.
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Action
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Insert the toner cartridge.
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Problem 1
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Failed to scan the documents because of the shortage of memory capacity.
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Action 1
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Either print all pages that were successfully scanned or cancel the job.
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Action 2
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Split the job into smaller subsets.
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Problem 2
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When copies were collated, all the pages could not be scanned.
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Action 1
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Either print all pages that were successfully scanned or cancel the job.
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Action 2
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Split the job into smaller subsets or set <Original Type> to <Text/Photo (High Speed)> before copying.
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Problem 1
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There is no paper in the paper cassette or multi-purpose tray.
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Action
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Load paper.
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Problem 2
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When printing a report or list, the appropriate paper size is not specified.
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Action
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When printing a report or list, set the paper size to <A4> or <LTR>, and then load paper of the corresponding size.
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Problem
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Paper is jammed in the machine.
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Action
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Clear the paper jam, and reload paper and the document.
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Problem
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Quiet mode key is pressed while a job is in process.
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Action
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Wait until the job is complete if there is a processing job.
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Problem
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A new job cannot be running because the machine is processing.
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Action
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Please wait.
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Problem 1
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Firmware cannot be updated because the machine is processing.
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Action
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Please wait.
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Problem 2
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Jobs that cannot be performed at the same time were tried to be performed, such as printing reports in the process of printing documents.
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Action
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If there are jobs running, wait until the processing jobs are complete.
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Problem
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There is paper in the multi-purpose tray when you try to print user data list. (If there is paper in the multi-purpose tray, the lists will not be printed, but will be stored in the memory.)
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Action
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Remove any paper from the multi-purpose tray and try to print again.
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Problem
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Tried to copy or scan while the statement size of documents are placed in the feeder.
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Action
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Scan the statement size of documents on the platen glass.
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Problem
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Paper other than A4/LTR size has been selected when printing reports.
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Action
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Specify A4 or LTR sized paper.
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Problem
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An error has occurred with the machine.
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Action
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Turn OFF the power switch, wait 10 seconds, and turn the power switch ON again. If the problem is not solved, turn OFF the power switch, disconnect the power cord, and contact your local authorized Canon dealer or the Canon help line.
Notify your local authorized Canon dealer or the Canon help line with the displayed <Ennn-nnnn>.
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